Commercial account manager (Current Employee) – Alberta – 20 February 2014
Terrible place to work, all upper management cares about is bottom line. Put profit before customer service at all levels. Definitely behind competitors in technology and processes. Employees leaving on a regular basis, moral very low, and has poor reputation in local area. Company is a follower and not a leader in the banking industry.
Bilingual Help Desk Analyst (Former Employee) – Toronto, ON – 12 April 2017
Ambition to lead Canadian and global banks in accommodating juniors' lifestyle needs Good deal exposure Very strong leadership Flexibility Earning potential Networking Personal growth ability to make big buck when the market is hot.
Customer Service Representative (Current Employee) – Quebec – 11 April 2017
There's too much pressure in regards to meeting objectives that are somewhat unattainable. There is too much to do and not enough time, and often we are short staffed that makes it very difficult to provide a good customer experience.
Management isn't supportive, and tends to be very self-centered at times.
Investment Specialist (Current Employee) – Mississauga, ON – 26 February 2017
Location is quite inconvenient for me personally. Lower lever management is quite intimidating, but the assistant managers are very friendly and encourage you to do well. Most of my colleagues are very kind and respectful but every work place has a few bad apples.
Risk Management Expert - loss mitigation (Current Employee) – Montréal, QC – 22 February 2017
a typical day at work consist of working the portfolio and managing calls with your clients. I learned a lot of information about the work and on ow to manage time effectively. management can use a bit of improvement. I enjoyed working with my teammates.
Customer Service Representative (Former Employee) – Milton, ON – 22 February 2017
First thing in the morning I had to load automated bank machines and unload deposits made in the ABM,s . Process night deposits. Prepare cash boxes , order cash , place orders for coins, I was also be responsible for cash orders and cash holdings in the branch. Be ready for customers after opening doors, greet customers with smile , thank them for coming to the branch , make sure they were always satisfied with my service . I always thank customer for their business and invite them to see them again. Before customer left I always asked if there is any think else I could help them. Alway introduce with banking information that customer would benefit from it.
Customer Service Agent (Former Employee) – Montréal, QC – 20 February 2017
Great company, however, some people in management are so far from the agents experience, that they cannot effectively coach. Depending on who you get as a manager, some tend to operate through favouritism.