Poor management, stressful not recommended, pay salary low
Customer Service Representative (Current Employee) – Ontario – 4 October 2013
Bmo has proven to be a company which only cares about their bottom line in revenue. Do not care for about how their decisions will affect their staff of many loyal years and their livlihoods. Would not recommend anyone to work for Bmo as the company expect lots of overtime for no pay, very stressful enviroment. Bank deserve a union to step in to protect the rights of the staff of Bmo. As far as customer service their business decisions will definitely affect the clients as they pay more service charges,have less staff to serve the clients.
long hours with no pay for overtime, very stressful enviroment at all levels of Bmo
Customer Service Agent (Former Employee) – Montréal, QC – 20 February 2017
Great company, however, some people in management are so far from the agents experience, that they cannot effectively coach. Depending on who you get as a manager, some tend to operate through favouritism.
Bilingual Client Service Associate (Current Employee) – Toronto, ON – 5 February 2017
I found BMO to be exceptional employers and it embraces diversity. It looks into respecting every employee. I look forward to servicing them again. I enjoyed working and training at BMO it was truly interesting.
lunches are adaptable at least in the department where I worked
A working environment were we worked very hard and had fun doing so. Excellent team work and great support from Managers, resulting in a strong gift for bonding with people and building trusted relationships. High work ethics with an unfailing positive attitude with a smile in all situations and circumstances. Ensuring executive's time is always well managed and prioritizing their tasks at an optimal level, as administratively if all is well taken care off , at times the product of my work becomes part of someone else's and this in turn helps in the recognition of the success of the organization.
Fraud Analyst (Current Employee) – Toronto, ON – 26 January 2017
A typical day working with BMO would include checking emails to see the current fraud trends for the past day. We are always learning day to day with how fraudsters change their patterns. The hardest part of my job would have to be explaining to the elderly about their account situation and how fraud possibly ended up on their account. The most enjoyable part of my job is saving the bank money by stopping fraud before it occurs.
Working on holidays due to the department being 24hrs
Customer Service Representative (Former Employee) – Summerland, BC – 24 January 2017
I enjoyed working at bmo, and would probably still be there if I had the chance to advance, but I worked in a very small town and there was just no opportunity. Pay isn't great as a csr, but gets better as you move up.
Assistant Manager (Former Employee) – Olds, AB – 20 January 2017
In the 4.5 years that I worked for this company, I met many new people. I also learned many new things in the industry as a whole. The culture of the workplace wasn't always that pleasant based on some of the people that worked there, but I was always trying to change that aspect.
The hardest part of the job, was that when you were asked to do something 1 way, you would get told to do it another 2 min later, or they weren't happy with the results even though it was done correctly.
The best part of my job, was that I was able to communicate with so many customers. I had people that only wanted to deal with me because I always accomplished what they needed without any hesitation or problems.
free banking, and employee pricing on loans, etc...
Deskside Analyst (Former Employee) – Toronto, ON – 13 December 2016
-Shown up on time, Prepared for constant meeting. -Learn new technologies. -Great management and easy to deal with and understanding. -Excellent co-workers were able to share knowledge. -Misunderstanding. -To work with great company and able to provide my knowledge.