Direct Banking Manager (Former Employee) – Montréal, QC – 27 February 2014
A typical day consists of answering 11-12 phone calls per hour from customers who are either seeking information, making financial/non-financial transaction, adhering to new services/products, and any other inquiries. The most enjoyable part of the job was definitely the interaction with teammates and other colleagues. Co-workers were always very helpful and social. The most difficult part is the high stress level caused by ever climbing sales objectives, as well as the lack of freedom regarding one's login time on the telephone. Being monitored at all times can lend a higher level of stress that necessary to accomplish one's goals. This position allowed me to learn how to work under pressure, but also how to work as a team. Sharing information and helping each other out became a daily routine with strengthened us.
Great colleagues and team environment.
High stress level, not enough employees to handle volume of customers.