highly encourages employees to reach their potential
MasterCard Customer Agent Specialist (Current Employee), Mississauga, ON – November 12, 2014
Had flexible shift opportunities to balance work/home life. Had the opportunity to learn about the rich history of BMO, bank policies and procedures, how to identify and report fraud, counterfeit etc activity. My direct manager was always around in person or via phone. He was extremely helpful and was always on top of things. The environment was friendly – more... and supportive. – less
Productive atmosphere and fun and interesting place to work
Senior Customer Service Representative (Current Employee), Weyburn, Saskatchewan – September 27, 2014
Pros: group benefits, enjoyable people, always something new
Cons: long hours
My typical day consists of coming in early before the bank opens and opening the vault with the assistance of the assistant branch manager. Collecting various supplies needed for the day and logging onto my computer. Then we collect the deposits from the night deposit and look after the ATM. After preparing my cash and other necessary items we have – more... a team meeting where we discuss with other coworkers the successes and lessons learned from the previous day. Then we discuss the goals and appointments and tasks for the day at hand. I have learned that you only get out of a job what you put into it and that you must be who you want others to be as well. We all work very well as a team and are always there to help out the other person. Financial experts will happily pitch in to help with customers if needed or when tellers are short handed. The hardest part of the job is probably keeping up with the constant change. In the financial industry things are constantly improving and changing so this requires a diligent effort to stay in step with change. The most enjoyable part of the job is helping customers to accomplish their goals and look after their needs. And as well helping fellow coworkers to achieve their goals and deserved success. – less
Customer Service Representative (Former Employee), Ottawa, ON – September 25, 2014
Cons: old fashioned management strategies, unpaid overtime, unreasonable sales targets
Management is only focused on achieving sales goals, no one cares about you as an employee. My job was Customer Service Representative. As much as I tried to provide great customer experience, you get choked by your manager for sales numbers. You get embarrassed in front of everyone at the meetings for not achieving your sales targets and get threatened – more... to be fired. The sales goals are ridiculously unreasonable. Bank does not care about customers at all, only how much they can get out of their pockets. Technology is behind of every other bank, computer software very unfriendly and seems like was not updated for the last 20 years. I am a decent person and I was straggling either to protect banks reputation or to keep my own integrity. I quit. I would not recommend to anyone to work for BMO or be their customer. – less
supervisor (Former Employee), Toronto, Ontario – September 23, 2014
Pros: free lunches, at times lots of overtime
Cons: consistancy in manager skill set
At BMO Call center a typical day is, Arrive early to work, Log into systems, start taking calls the moment your shift starts. Take your scheduled breaks and lunch on time. Leave for the day.
What I learned at BMO was to mitigate emotional responses when dealing with difficult customers, I learned to listen and to utilize active listening skills.
Management – more... at BMO is an interesting, in the call center; they do not take the required time to get to know their reps, and I see this as a disadvantage, however, each manager is different and has a different style, during my four years there I had three managers, each with a variety of different skills.
I have built some long lasting relationships at BMO some co-workers I consider friends.
The hardest part of this Job for me was meeting targets. At times the targets are unattainable, at others they are easily met.
The most enjoyable part of the job for me was helping customers who truly were left without recourse, taking ownership of a problem and being able to exceed the customer's expectations. – less
Branch Manager (Current Employee), Toronto, Ontario – September 10, 2014
Working in the branch is a tough place. So much to do, with so little resources. It's scary to think that top brass want to please shareholders at all costs, yet they give little to no attention to the branches. There are fundamental issues in the branches but everyone who can actually do something about it turns a blind eye. Turnover continues, clients – more... are dissatisfied by the revolving door of new staff, fees continue to increase...it's just a tough environment. – less
Everyday Banking Agent (Current Employee), Mississauga, ON – June 16, 2014
Servicing 40+ existing and new clients per day on general banking products. Such as new bank accounts, bank plans, overdraft protection, & general banking services; Currently providing exceptional customer service and effectively profiling to enhance client experience and provide the best financial advice tailored to the clients needs; all within the – more... ability to meet my individual targets and demands; – less
Customer Contact Agent (Former Employee), Mississauga, ON – May 8, 2014
Pros: free bank accounts, great benefits
Cons: shift bidding, having lauren macneil as a manager
A typical day at Bmo, there are a lot of customers to deal with in a short period of time. I have learned a lot about managing money, investment planning and helping others with there savings goals. Management at Bmo is not the greatest. I was unable to utilize my education, skills, and experiences. Which prevented me with the opportunity for growth – more... and advancement. The hardest part of my job was deal with upset customers and my manager. The most enjoyable part of my job was our crew. – less
Customer Contact Agent (Former Employee), Mississauga, ON – May 6, 2014
Pros: free banking
Cons: fast-paced environment
A very fast-paced environment, constantly speaking to customers. I learned about how conversations with customers should be like to make them feel valued. The management was friendly but pressured. The co-workers were great, very diverse and very friendly. The hardest part of the job is to keep on top of everything and maintain a quick and easy experience – more... for all the customers. The most enjoyable part of the job was the volunteering and events that BMO was a part of. – less
Customer Contact Center Agent - Business Banking (Current Employee), Montréal, QC – April 15, 2014
Pros: salary + benefits
Cons: everything else
BMO used to be a great employer but then it stopped caring about its employees and only cares about it's balance sheet. It cut back across the board on compensation and recognition and replaced that with more extreme objectives, and less tolerance for...well anything enjoyable.
I had planned a career at BMO and now can't bare to think I may need to – more... work another day at this company. – less
80-90 calls/ day, handling escalations, meetings to update on new trainings and techniques, daily review of scorecards, constant email updates, organizing computer layout, work independently, navigate through various systems and resources,