BMO Bank of Montreal Employer Reviews

Salary was lower than most Financial Institutions. There was no room to grow.

It is a great place to work. The skills and experience that I have gained have helped me to develop great customer service skills.

I've learned that culture of the workplace is the motivator of your career. It's ok to be unclear about your career path for a short period of time, but it's NOT ok to leave your employees work without a vision and direction.

Within the area that I worked in at this company lacks direction and senior management support.

Great workplace with wonderful coworkers. The fast pace, diverse, and innovative environment has taught me strong communication, multi-tasking, and problem-solving skills.

A typical day at work is balancing the daily administrative tasks with customer transactions and problem resolutions. It requires being professional, patient, and genuine.

The hardest – more... part of this job is making sure that everyone leaves with a smile on their face and confidence in keeping their business with us.

The most enjoyable part is helping those people find the optimal solutions for their different financial situations and thanking me. – less

Very welcoming and helpful coworkers and very approachable bosses.

Hours are terrible for single parents, i learned about customer conversations and quality control.

Seems like they are headed in the right direction but cant figure out that clients do not like change, constant turnover is not a good thing. The only important goal is there's, and they will always be right no matter what happened previous that impacts on your performance. Sometimes, just not realistic in what they ask. The best part of the job is – more... meeting new clients, but if they dont want to come into the branch because you are the 5th person inu 4 years to call to talk to them about their money, where is they confidence in your recomendations coming from? The products are great, the partners are great, but they miss the ball on what clients feel is important, such as parking and hours of operation. At one point I was told clients were opening accounts with BMO because there were no line ups, what does that mean? Nobody is doing businuess with them. I think there is something wrong, clients have figured it out. Also, seems like most branches are constantly working short handed no staff contingency, in case of sickness or even pregnancy can complicate the daily staffing issue. Clients notice lines out the door because there is only 2 tellers on when a busy time of day. – less

I think it depends on the branch you work for but I had great management. Compared to the other banks they are less about product push and more focused on customer service. They do have sales targets that you are expected to hit but are reasonable and they have coaching to help improve sales skills.

My manager paid for half of my 3rd party training – more... to get licensed to sell Mutual Funds (CSC and Mutual Fund Certificate) Unfortunately I worked for a branch in a small city so there was not enough room for advancement even when I was trained and certified. I was literally waiting for a senior person to retire.

I do feel that the CSRs are underpaid by far. They are the front of the line, take the brunt of the disgruntled customers, get pushed to sell products, have risks and responsibilities greater then other fields that make more money. I made twice as much money as a server and worked half as hard.

The benefit package is great and is available to part-time staff, which is rare. My work/life balance was the selling point for me as my branch followed the same hours as my child's daycare. However, with all the branches now opening early staying open late, and on weekends, this isn't the case anymore. – less

We have our daily meeting, exchanging different thoughts and views. Then interacting with individuals "customers" meeting their financial needs on various levels. Doing surprise cash count with customer service representatives. Opening ATM envelopes and balancing each machines. Walking with each customer service representative to take their cash to – more... their post. At the end of the day assisting each customer service representative balance their cash. If there are any discrepancies, we must go through the journal report of the day to find the discrepancy.

I have learned, that we were all working to strive towards one goal, and that was to increase revenue. Increasing revenue for our share holders and customers made the companies "look" exceptional and successful.

As part of the management team, you are called in many different directions throughout the day. New staff has to be trained, policies and procedures has to be followed. Every "T"s has to be crossed and every "I"s must be dotted. Not everyday is stressful but, you handle it as it comes. You are never alone when it comes to making a decision. There is always support.

Respect is the most desirable in every organization, by treating each and everyone with the outer most respect you will gain the confidence and the company will also gain from your attitude.

The hardest part of the job, is being short staff, and trying to handle long line ups. We all would try our best but, for some customers it can be irritating.

The most enjoyable part of the job, is satisfying their needs, once their needs are being meet. Everyone is happy. And sometimes that means bending backwards to assist. – less

Salary is not good at all. The only thing good about working at BMO is job security.

i have been working for bmo as a financial rep, promoting bmo master card.

I am currently working in the Online Banking Department of BMO Bank of Montreal. I was promoted to this department a year after I started.

My duties are to respond to clients inquiries via the email channel or directly over the phone. The job requires strategic thinking and communication across various departments in the bank. I've learned how to address – more... a client's need, as well as to take ownership if we have made a mistake on the banks part. Our Code of ethics is practiced and shown to all of our clients.

BMO has presented me with great opportunities for employment, however my true passion lye's in the film and television industry. I was in line for a Corporate Events Coordinator position, however with budget cuts, the department is being cut in half. Our division also moved to Mississauga in January and with the geographical change it has its set backs; as it takes 2 hours each way to commute.

I have shown my dedication to BMO as well as my love for the industry. I continue to look for gigs on my spare time and with persistence I know I will succeed. I look forward to working in an environment that allows me to be passionate, involved and challenged to develop my true gifts. – less

I worked there for 21 years. I did everything from teller, customer service to loans administration. Loved my job.

Management and my co-workers were the best.

I would probably still be there if it was not for our jobs being relocated to another City,

My typical day at work consisted of assisting co-workers with ABM, Night Depository and loading cash in ABM machines, opening new personal, business and estate accounts, investments, calling clients to maintain relationship with bank, assisting Loans officer and Investment Specialist, locking cash up for Customer Service Reps at end of the day.
I learned – more... how to manage my day as I was the only person in the bank who opened new accounts and handled investments on a regular basis.
My co-workers were wonderful hard working people who I enjoyed working with very much.
The hardest part of the job for me was to stay after work for call nights as I had a long drive home at that time.
I loved having the responsibility of my own office and my own clientelle. I loved meeting new people and helping them to find the products and services to fit their lifestyles and situations. – less

Process financial needs of clients.
Health and Safety Coordinator.
Basic clerical such as typing, filing, screening telephone calls.
Excellent team building mentality.
Individual and group work.
Customer service.
Hardest part of the job is making it a career with advancement in HR field.
Most enjoyable is working in a public setting with interactions – more... with customers as well as staff members as a team. – less

As FSC, it was my duty to first thing change the voice message for customer service according to the date. I was also one of the Custodians to the Treasury Vault and thus once all Custodians were present, we would open the Vault with our confidential numbers.
I would also collect all ATM Cash/Cheque/Business Deposits every morning and conduct their – more... transactions. As well as replenish the ATM with money for the new business day.
Once Branch opened and daily courier would come, I would sort the mail for each department and distribute to the respective managers concerned.
I was the first point of contact for all customers and it was my job to greet and direct them to the appropriate person to solve their queries and concerns if I could not.
The most enjoyable part of my day was to meet and help all customers and resolve their issues in an expedient manner. – less

•Issued credit cards and referred customers for mutual funds, and mortgages.
•Process customer deposits, withdrawals, transfers and bill payments.
•Promote and maintain positive relations with past, present, and potential customers.
•Admit customers to safe deposit boxes.

customer service representative, in charge of teams.
great co-workers.
a lot of phone calls

I was told on numerous occasions to take on as many hours as I could and never ask to be paid for those extra hours. I worked around people who had been on 3-6 month contracts for years so BMO never had to offer them job security, benefits or piece of mind. They offer a number of extra curriculars to get employees involved and relaxed, but give you – more... no time to partake in the fun. Overall, a culture where they talk about being flexible and adaptable, but it's all talk. – less