Typical Call Center with some unfortunate twists.
Exclusive Agent (Current Employee) – Indianapolis, IN – June 20, 2016
The biggest issues you will encounter is the Medallia Survey. This survey is highly weights against any bonuses you will receive and is virtually impossible to keep high due to the asinine way they work the average. Instead of Averaging the scores you are given, or even looking for a reasonable average of good vs bad scores, anything under an 8 (which owners will give you for a plethora of illogical or even wrong reasons such as not liking the company but then leaving you a glowing review, which happens far too often) counts as a 0, and takes a whopping 10 reviews @ 9 or higher to offset.
In the course of a paycheck you can count on getting 10-12 reviews, meaning you will seldom see the full promised bonus of $3/hr, instead usually settling at about $14/hr. ($1+ the base rate)
Good Vacation Benefits, Laid back Call-center environment
Broken pay bonus scale, constantly changing schedule, little room for advancement