The Intake Worker will be part of a team providing initial screening service to families referred for service to Blue Hills. This initial clinical screening assessment and decision-making will focus on the family's eligibility as well as determining which appropriate clinical services, interventions and priority for service would be most appropriate. Intake Workers will respond effectively to all referrals made to Blue Hills through telephone consultation and face to face interviews as well as outreach and consultation with referral sources, whether or not they are eligible for service. The Intake Worker will monitor and track all referrals regardless of source, engage in warm transfers where appropriate and will assume responsibility for all designated pre-admission administrative duties for all referrals to Blue Hills. S/He will report to the Intake Supervisor and provide presentations/workshops to clients, community groups and organizations about Blue Hills, its services, parenting and children's mental health issues and concerns.
The successful applicant will hold a degree/diploma in a related social or human service field from a recognized academic institution and be eligible for acceptance in the relevant Professional College. The Intake Worker should have a minimum of three years related crisis intervention, counselling, Intake and group experience post-graduation, with children, youth and families. Brief Therapy, assessment, and "tele-counselling" experience would be an asset.
The successful candidate will have demonstrated competency in verbal, written and applied communication/interpersonal skills with clients, collaterals and colleagues; an awareness of best practices in case coordination; demonstrated both an understanding of cultural diversities and a commitment to creating and fostering a culturally sensitive and anti-discriminatory environment; demonstrated ability to work at a multi-systems level; a willingness to work some flexible hours which include evenings as required; demonstrated excellent time management and organizational skills; demonstrated computer literacy and familiarity with computer technology.