Junior Technical Support
Blizzard Interactive - Winnipeg, MB

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Job Summary:

Reporting to the Help desk Lead, the Junior Technical Support position is responsible for providing technical support to all business units and troubleshoots with staff and Help desk to resolve various network and system technical issues.

Main Responsibilities:

  • General IT maintenance including desk and department moves
  • Maintains storage of technical equipment in an orderly and organized fashion
  • Provides computer deployments
  • Creates and manages user login accounts and email accounts
  • Hardware troubleshoots/repairs/replacements
  • Software updates various software programs and provides patching when necessary
  • Installation of various software programs such as MS Office, Adobe, Lotus Notes
  • Tracks and documents help desk tickets received
  • File permission changes and email group changes
  • Participation in after-hours and weekend work as required
  • Other duties as assigned

Qualifications:

  • Completion of a post-secondary program within the IT Network area or the equivalent education and experience combined
  • Technical certifications – A+, Network+, MCP, MCSA are considered assets
  • 1 year experience in an IT Helpdesk environment is preferred
  • Ability to lift up to 50 lbs.
  • Knowledge of Active Directory and Exchange are considered strong assets
  • Knowledge of PC hardware troubleshooting – printers, laptops, desktops, scanners
  • Knowledge of software installation and troubleshooting – email applications, photo editors, antivirus
  • Good understanding of Microsoft Office products
  • Good understanding of PC imaging and corporate rollouts is considered an asset
  • Good communication skills with the ability to support clients at all levels of the organization
  • Effective organizational skills and attention to detail
  • Good problem solver with the ability to think critically
  • Ability to set priorities and manage time well
  • Self-motivated and customer service driven
  • Open-mindedness and enthusiasm for working in a team setting

Indeed - 12 months ago - save job
About this company
Blizzard Interactive is a web marketing company dedicated to the online financial industry. In addition to executing promotional campaigns...