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Blackboard Inc.
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49 reviews

Blackboard Inc. Employer Reviews

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Teaching Assistant (Former Employee), Norfolk, VAJuly 18, 2014
The job overall was very professional. I would come in and record the daily phone calls of the day and do data entry.
Management was great.
I love this job!
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Fun Work place and amazing hours
Customer Service Representative (Former Employee), Somerset, KYJuly 11, 2014
Pros: free cakes every day, flexable hours and amazing co-workers
Cons: couldnt relocate with business.
Typically i helped bake and decorate cakes but due to relocation of the business i could not continue my employment. The coworkers was fun and understanding and easy to get along with.
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Customer Service
Customer Service Representative (Former Employee), Somerset, KYJune 26, 2014
The management here needs to be evaluated. I loved the people I worked with.
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Great Company
PAYROLL SPECIALIST (Current Employee), Washington, DCJune 10, 2014
Blackboard is a great company to work for. Great Culture, people and benefits.
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Great Inviroment
CSR (Former Employee), Somerset, KYMay 13, 2014
Pros: 1 hour lunch, awesome peaople.
Blackboard is a great working environment and has great people to work with. Benefits and pay are about the best you can get in the Somerset, KY area.
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Call Center that assits College Students
Level II (Former Employee), Killeen, TXApril 23, 2014
Pros: free lunch
Cons: no lunch you would have to eat on the floor
I would arrive @ 6:30am and make sure the agents were logged in and ready for calls. I would also assist agents with compliants from the student or the parent that would call on behalf of the student.
I had to learn how to lead the agents and have them move their talk time down so that their AHT (average handle time) wouldn't be high. Whent the call – more... center first open there was many changes due to the Call Center being new to city, so we saw alot of trained and untrained staff members.
The co-workers are nice especially the ones that come in from the Kentucky.
The hardest part of the job is coachig I believe until you have to listen to the call with the agent and inform them on what they should do.
The fun times we had are when it's Fall/Spring and agents are looking for Overtime so that they can get incentives etc. – less
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Blackboard
Manager IT/Telephony (Current Employee), Killeen, TXApril 6, 2014
Hardest part of the job is not being able to compensate my team properly.
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Okay Job
Customer Service Representative (Former Employee), Somerset, KYMarch 18, 2014
This job is better suited for college students. Not a life time career.
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Horrible experience.
(customer service rep) former employee (Former Employee), Killeen TexasMarch 17, 2014
Pros: free coffee
Cons: the training was horrible.
On the phone with parents, students, and instructors. Very impatient customers. It could have been a good place to work, if we had the right training material and system. What we learned in class did not apply to the job once we started on the floor, the system needed to be updated.
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No security or support
Over worked (Former Employee), Killeen, TexasMarch 6, 2014
Pros: competative pay
Cons: everything else
Blackboard is a great company, without the call centers. As an agent, you cannot get a day off. Not even for a much needed doctor's appointment. There is no moral and the management team...well, no comment. The HR office does not keep anything confidential. After a while, you have to worry about who they are letting go next, will it be your department? – more... Work you until they no longer need you and just let you go, without notice or opportunity to work in another department. There is a lot of backstabbing in the work place as well. – less
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Good pay for this area and great people to work with.
Student Services Representative (Former Employee), Killeen, TXFebruary 25, 2014
Answering phones and handling financial aid and student service requests for students.
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Education Technology
Manager (Current Employee), Washington, DCFebruary 16, 2014
Pros: mission, smart motivated co-workers, shared ideals, flexibility
Cons: extremely difficult to get promoted or find a steady career path
For me, the most important aspect of Blackboard is that we create an safe and accessible online environment where people can communicate and collaborate so they may learn and grow.
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Eucational learning experience
Operations Supervisor (Current Employee), Killeen, TXJanuary 28, 2014
Pros: ability to learn different areas of the business
Cons: having the feeling of being set in one position without advancement opportunities
Working with a prestige client is enjoyable. Client interactions are great and working with them and Blackboard provides an opportunity to learn more about educational services that brings colleges and universities into the world of modern technology at its best; as well as apply what I have learned in school. Managing my team was interesting with the – more... different cultures and personalities, but ended up being a great collaboration. – less
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Great and interesting job
Lead QA Engineer (Current Employee), San FranciscoDecember 17, 2013
I love that I have an opportunity to work on multiple projects. My favorite part is working with PM, OPS and other teams on resolving difficult tickets and meeting deliverables. Every day brings me new knowledge and experience.
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Good work/life balance
Senior Renewal Analyst, Mobile App Sales (Former Employee), Washington, DCOctober 28, 2013
Good work/life balance

It will be interesting to see if they can revive the company after the last restructure.
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Use this as a last resort.
Customer Service Rep (Former Employee), Somerset, KYOctober 11, 2013
Pros: store on site
Cons: too many to name
You are only a number with Blackboard. They treat you like they could care less. The hardest part of the job is putting up with the higher ups.
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Worked to death
Marketing person (Former Employee), Washington, DCOctober 3, 2013
Pros: work from home
Cons: no work life balance, poor compensation
The title pretty much sums it up, worked to death and no advancement, no investment in employees. Just work, work, work. Then lay people off and those left get work, work, work.
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Blackboard is a good company to work for.
Senior Accountant (Former Employee), Washington, DCSeptember 21, 2013
Pros: flexibility
Cons: lots of changes in very short period
Company is moving in a new direction going global.
Co-workers are very supportive and great to work with.
Fast pace
Every day is a the learning day
Flexibility
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Great location and good people to work for
Sr Manager-Information Security/Risk Management (Current Employee), Los Angeles, CASeptember 9, 2013
Pros: great location and good people
Cons: desire a new challenge, lack of upward mobility
I have 7plus years and gone through being a start up to 2 MNA's
My management was exceptional, we didn't always see eye to eye but for the most part they were supportive of my efforts.
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Productive, smart people
Manager, Edu Programs, Corp Events & Conferences (Current Employee), Washington, DCAugust 13, 2013
Pros: flexible work schedule
Cons: organization updates
Everyone is extremely smart and passionate about education.

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About Blackboard Inc.

Chalk up Blackboard's success to the Internet. Blackboard develops software that┬álets schools create Internet-based learning programs – Read more