Store Manager
About Black’s, a TELUS Company
Black’s has been part of the Canadian retail landscape for over 80 years! As part of TELUS Retail Limited, we are a unique specialty retailer with over 100 retail locations and a leading-edge online shopping experience. Our people make the difference at Black’s! We are a diverse group of energetic, passionate and innovative photo and wireless enthusiasts helping people celebrate, save and share their memories using the latest technology. We believe that you’ll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.
Position Overview:

The Store Manager is accountable to deliver overall business results for the store including financial, operational and customer service and team objectives. This role provides overall leadership , training and development to team members in the store by acting as a role model. The Store Manager will deliver outstanding customer experience by ensuring all presentation and customer service standards are consistently in place. The Store Manager, supported by the Regional Director, is accountable to ensure all activities in the store are conducted in a way that is consistent with TELUS and Black’s policies.

Key Responsibilities:

• Build high-performing teams through the effective recruitment, orientation, training, development and coaching of all Team Members in the store
• Act as a role model by demonstrating proficiency in sales, customer service, product knowledge and overall store operations
• Provide appropriate training for all Team Members in the store, as needed
• Seek to have detailed knowledge of the competitive landscape and ability to adapt to changes in the market
• Develop and implement marketing or community involvement initiatives to grow revenue and expand awareness of Black’s products and services
• Ensure in-store presentation standards are maintained, including housekeeping and maintenance, merchandise in-stock and presentation, signing, maintenance of stock areas and washrooms
• Achieve sales and wireless targets by leading and motivating Team Members to perform at their best, and acting as a mentor to support their overall development
• Create business plans for underperforming categories
• Demonstrate leadership by providing positive and effective resolution to Customer and Team Members concerns
• Provide communication and best advice to peers, Regional Director and other Black’s Team Members as needed to improve overall business results
• Ensure protection of company assets and resources by following policies, processes and procedures established including Health and Safety

Required Skills and Abilities

• Strong leadership and interpersonal skills
• Sound oral, written and face to face communication skills
• Business acumen
• Strong wireless and technical skills (computer and phone)
• Strong conflict resolution skills
• Excellent time management skills

Required Experience and Education:

• High school education required
• Previous retail and/or supervisory experience is an asset
• Enthusiasm for wireless, photography and related products are required

The Right Role for You

• You love retail and are inspired to match customers to products and services that help them celebrate, save and share their memories
• You positively influence your team to deliver great customer and team member experience, and you lead by example
• You have previous retail and leadership experience so you already know the important stuff; we can teach you about our products
• You are flexible and willing to change things up as you go
• You know how to get results and have fun while you do it ( a sense of humour is a definite bonus)
• Flexible to work day, evening and weekend shifts, based on business needs