Victim Support Worker (Part-Time,Saturdays only)
Bissell Centre - Edmonton, AB

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Victim Support Worker (Part-Time, Saturdays Only)

Through our vision to eliminate poverty in our community, and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our mission is to work with others to empower people to move from poverty to prosperity. We enable people to meet their own basic daily needs, participate in community, have sustainable livelihoods, feel hope for the future and make plans for a prosperous life.

Currently, Bissell Centre is looking for the right individual to fill the position of Victim Support Worker (part-time Saturdays only). The key function of this position is to provide street level access (through Bissell Centre and Boyle Street Community Services) to programs and services available for victims of crime. Assistance provided includes crisis intervention, intensive case management, advocacy, information, supported referrals, outreach assistance, eligibility requirements, financial literacy and follow-up support. The Victim Support Worker builds community relationships with other inner-city agencies to increase awareness of Victims Services Program.

Specific responsibilities of the position include:

  • Identify and recommend participants who could access Victims Services Program
  • Provide justifiable data, information and report to determine eligibility to the program
  • Assist with accurate form completion, acquiring correct addresses and obtaining identification
  • Develop personal plans with program participants and provide regular follow-up (including outreach services) to support them in the achievement of their goals
  • Provide flexible one-on-one case management depending on the needs of the individual
  • Conduct regular risk and needs assessments and safety planning to ameliorate potential threats and retaliation
  • Provide crisis intervention when needed by identifying the crisis, minimizing the harm to the individual and others, and assisting the individual to explore their options
  • Make appropriate supported referrals to health and community services and provide advocacy support services with, or on behalf of, individuals as needed
  • Assist with preparation for court appearances and accompany to court as required
  • Provide follow up regarding status of cases, court proceedings, and court dispositions (in partnership with Edmonton Police Service Victim Services Unit)
  • Teach financial numeracy skills to safeguard compensations awards and to reduce further victimization
  • Develop productive working relationships with program partners and Advisory Committee
  • Build community relationships with other inner-city agencies to increase awareness of Victims Services Programs
  • Present community awareness sessions to ensure inner-city residents, front line workers, and community agencies to increase awareness of Victims Services Program

The ideal candidate would possess the following qualifications:

  • Degree or Diploma in related area
  • Minimum of one year related employment experience
  • Alberta Class 5 License, satisfactory driver’s abstract and a vehicle
  • Strong written and verbal communication and interpersonal skills, result oriented, good time management, strong organizational, problem-solving
  • Good working knowledge of Microsoft Word and Excel programs
  • Familiarity with issues of poverty, homelessness and Edmonton’s urban core
  • Familiarity working with high risk populations and an understanding of Aboriginal cultures, history and current issues

Interested candidates are invited to submit their resume and cover letter by 5.00 pm on Tuesday, September 24, 2013 to:

Marlene Orr
Director, Community Programs and Services
Bissell Centre
10527 - 96 Street
Edmonton, AB T5H 2H6

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.


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Bissell Centre began as a Methodist mission in 1910, founded by the Reverend William Pike and his wife Florence. They worked from a...