Bilingual Customer Service/Support Representative
Bilingual Jobs - Toronto, ON

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Looking for a SHARP bilingual support rep with excellent order taking, customer service and communication skills for a National company.

** This is a 1 year contract with the possibility of Full-time permanent upon completion."

Key Responsibilities:

  • Handle all inbound/outbound calls from dealers regarding purchases, delivery, and arrival time for all orders
  • Ensure customer orders are processed, maintained, shipped
  • Manage order changes, cancellations, returns, replacements and damages
  • Escalate service related calls to service team and ensure follow-up and case completion
  • Provide link to all sales associates, consumers and all internal departments to

maximize customer satisfaction.

  • Educate all Sales associates and end customers on our Products
  • Utilize friendly customer service soft skills for both internal and external clients using voice and email

Qualifications

  • Post secondary preferred
  • Requires 1-3 years order taking taking high volume of calls,business to business experience ideal
  • Fluently Bilingual in English and French required both verbal and written
  • Customer service and relationship management skills dealing with escalated calls
  • Strong phone etiquette
  • Works well independently
  • Good time management skills and able to multi task
  • Highly proficient in Excel, Word, PowerPoint
  • Proficiency in SAP an asset

Salary 40 -43 k based on experience

Hours are 11-7:30 or 11:30 to 8. Required to work Saturday every other week or every 3rd week.

"We thank all applicants, only those being considered, will be contacted for an interview"


Indeed - 5 months ago - save job - block
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About this company
Established in 1986, Bilingual Jobs ( Formerly Bilingual Target ) has been providing specialized Bilingual (English/French) placement...