Bilingual Customer Service/Support Representative
Bilingual Jobs - Toronto, ON

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Looking for a SHARP bilingual support rep with excellent order taking, customer service and communication skills for a National company.

** This is a 1 year contract with the possibility of Full-time permanent upon completion."

Key Responsibilities:

  • Handle all inbound/outbound calls from dealers regarding purchases, delivery, and arrival time for all orders
  • Ensure customer orders are processed, maintained, shipped
  • Manage order changes, cancellations, returns, replacements and damages
  • Escalate service related calls to service team and ensure follow-up and case completion
  • Provide link to all sales associates, consumers and all internal departments to

maximize customer satisfaction.

  • Educate all Sales associates and end customers on our Products
  • Utilize friendly customer service soft skills for both internal and external clients using voice and email


  • Post secondary preferred
  • Requires 1-3 years order taking taking high volume of calls,business to business experience ideal
  • Fluently Bilingual in English and French required both verbal and written
  • Customer service and relationship management skills dealing with escalated calls
  • Strong phone etiquette
  • Works well independently
  • Good time management skills and able to multi task
  • Highly proficient in Excel, Word, PowerPoint
  • Proficiency in SAP an asset

Salary 40 -43 k based on experience

Hours are 11-7:30 or 11:30 to 8. Required to work Saturday every other week or every 3rd week.

"We thank all applicants, only those being considered, will be contacted for an interview"

About this company
Established in 1986, Bilingual Jobs ( Formerly Bilingual Target ) has been providing specialized Bilingual (English/French) placement...