Pros: the people (employees of bi), the customers (every one had their own unique situation), identifying and solving the customers' challenges, creating programs that produced measurable results for our customers, collaboration and brainstorming
Cons: a lot of meetings, the economy (not a bi issue) that really impacted our business in 2008-2010, internal technology limitations
Day at work: meetings, brainstorming, designing / developing / authoring performance improvement solutions for our Fortune 1000 customers, etc.
What I learned: the secrets of employee and sales channel engagement ... what grabs your audience's attention? what moves the middle? How to develop performance improvement initiatives that integrate awareness, training/tools, measurement and recognition/reward to drive measurable results.
Co-Workers; great people, generous people, positive people and creative people.
Hardest Part of the Job: Building the partnerships with and confidence of our customers ... behavior change is not a project or program, it is a process of changing a culture. It takes time and some companies (in the recent economy) have not had the luxury of time to follow a plan of transformation.
Most enjoyable Part: the brainstorming, the internal partnership with your co-workers, the people - great people! Driving transformation, recognition and reward and measurable results for our customers!