Best Western Employee Reviews

Sort by: Helpfulness | Rating | Date
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
not really good
housekeeping (Former Employee) –  Grande Cache, AB9 February 2018
the manager is never there . evrything is broke nothing get fix. no advence possible the employer all move out of the job after the hotel chang name
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
a typical day at work
Housekeeper (Former Employee) –  Hull, QC2 February 2018
I like to work in the hotels,i am friendly and enjoy the work with the people and the client .very smile person i like to help others very quickly solve the problems
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Low pressure very accomodating
Accounting Clerk (Former Employee) –  Toronto, ON31 January 2018
At Best Western Primrose Hotel which was sold in May 2015 and is no longer a Hotel. Reconciling cash, cheques, credit cards against Night Audit reports. Doing daily deposit slips and arranging for Armoured Car pick up. Handling petty cash. Responding to credit card disputes in writing. Credit Card disputes can be challenging and figuring out why things are out of balance when it happens. Management was fair.
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
An exciting and fun workplace with great staff and guests.
PORTER (Former Employee) –  Brantford, ON31 January 2018
A typical day at work was fun and enjoyable with the company of great co-workers. Never a dull moment. The day consists of assisting guest services with the guests needs and assuring a great stay. Also, many banquet functions and conference meetings must be prepared, the Porters are responsible for the set up, maintenance and overall care of such events. We are responsible for the clean up after an event to prepare and set up the next one. We have many other responsibilities as well, Porters generally do a little bit of everything in the Hotel from maintenance/technical duties to customer service and hospitality duties. In the end, a great place to work.
Pros
Discounts on food and hotel rooms
Cons
Long hours sometimes
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
ok job with the odd free pizza lunch
Housekeeper (Former Employee) –  Cobourg, ON26 January 2018
Collect keys and lists from front desk, go down to basement to collect cleaners and supplies and linens. (If available)
The odd time there were no check outs but overall rooms were to be striped first.
Pros
Tidy rooms
Cons
lack of supplies/linens
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great place
Guest breakfast attendant (Former Employee) –  Chilliwack, BC25 January 2018
Best Western is an excellent place to work, the staff are all awesome and the shifts are fun and go by fast. Although the management is all over the place sometimes and during the slow seasons you get less shifts.
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Relaxed but professional
Front Desk Clerk (Current Employee) –  London, ON24 January 2018
This hotel is a great working environment, there are plenty of opportunities for growth and have an open door policy that is very welcoming and accomodating
Pros
friendly staff and co workers
Cons
None
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
A position only befit to those who are tough skinned and can keep a face
Guest Services Representative (Current Employee) –  London, ON20 January 2018
This position is most suited to people who are extremely outgoing and can see the best in any situation. Numerous interactions with guests and employees alike. A typical day can vary depending on which shift you are put on. Mornings are usually your checkouts, days are checking in, and nights are for financial reports.
This position challenges the employee as they have to multi task a variety of task at once (ex numerous phone calls while checking in people at the same time). The position is usually by yourself in which it can be difficult to manage all things at once. You are the front line and the punching bag for all guests that have problems. You WILL face many difficult people who may not be understanding and it is your job to either calm them down or just take the brute force of what choice words they will say to you.
The workplace culture feels that everyone is almost independent but working together to keep customer satisfaction a high. Sometimes you may be accompanied by management if they have business on that day but many times you will be independent by yourself. You will have to make decisions at times that are sensitive and it your call whether to do what you feel is right.
Cons
long hours and potential soul shattering difficult people
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
No advancement, high expectations for lower-end brand
Front Desk Agent (Former Employee) –  Nanaimo, BC16 January 2018
The management was terrible; no one actually deserved their position and would fight with you whenever you brought up innovative ideas since they viewed you as a threat. Communication between co-workers was awful, and of course if you have been there for the longest and are as uneducated as the management team, the managers are more likely to side with that employee, rather than the employee who is being wronged but is educated and could easily in the future move up within the company, if only that opportunity was ever actually available.
Pros
Guaranteed full-time hours
Cons
Wage, environment, no breaks
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Awesome family atmosphere
Banquet Server (Former Employee) –  Niagara, ON4 January 2018
As a banquet server, in a large Hotel, management treated employees like family. Wonderful place to work. Busy place with many service areas. Different every shift.
Pros
Felt respected
Cons
Little far from home, bad weather was an issue
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Independent and stress free work place
Housekeeper (Current Employee) –  Regina am29 December 2017
I love how I don’t need to go to the gym because I get so much exercise being a house keeper! It’s super fast pace and I always feel awesome once I’m done knowing I was very productive during my shift and accomplished something for the people to enjoy:)
Pros
Christmas money$, free pop/ 50% food
Cons
call offs during the holiday months
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Coming to work is a joy
Front Desk Agent (Current Employee) –  Victoria, BC16 December 2017
I have had jobs before that i have hated to go to. This in not one of them. The best western provides a great space to be able to be myself and assist customers.
Pros
Amazing atmosphere, someone is always there to help if needed
Cons
No lunch
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
great managment
HOUSEKEEPING (Current Employee) –  Hamilton, ON13 December 2017
absolutely love working here, always working around my home life, managers and supervisors are very approachable and friendly. co-workers are always willing to step up and help out
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Not a good place to work
Housekeeping, Custodian, & Front Desk Clerk (Former Employee) –  Niagara Falls, ON3 December 2017
The management at the Best Western followed a lot of favoritism when it came to the treatment of the staff. If the manager was not close to the staff member, they were not treated equally.
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Terrible Job
Room Attendant (Former Employee) –  Bowmanville, ON1 December 2017
Housekeeping manager is awful. Very hard physical labor. Would NOT recommend working here. There is a reason no one stays there long. Maybe if the housekeeping manager was changed it would be a better work environment
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun working with Best western Port O call
Front Desk Night Auditor (Current Employee) –  Calgary, AB23 November 2017
Best Western Port O Call Hotel is my First Job in Canada. Owner and Managers are very Helpful and understand everyone requirement. Easy to reach and everyone is a Team Players.
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
You will regret it
Room Attendant/Housekeeping (Former Employee) –  Orangeville, ON23 November 2017
You will regret working here. You can work here if you are desperate but you will be extremely unhappy. Understaffed. Bullied by current staff and the GM. throw you around in every department and at all hours. Don’t appreciate workers.
Was this review helpful?Yes 1No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great employers
Front Desk Agent (Former Employee) –  Niagara Falls, ON21 November 2017
Great people all around. As stressful as a hotel can be I still had a great time because I was working with and for lovely people. Very welcoming environment!
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
not what was expected
Housekeeper (Former Employee) –  Chemainus, BC19 November 2017
the work is hard. the staff was clicky. people from other departments like to stir the pot when it is none of their business. The GM was reasonable to deal with, but his staff does not respect him
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
fun and enjoying work place
Maintenance Manager (Current Employee) –  Saskatoon, SK3 November 2017
i really love this kind of job in this company as maintenance manager , I help housekeeping, and laundry, i take care and maintain the pool cleaned and safe, and take care the hotel's exterior and interior.
Was this review helpful?YesNoReport
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Best Western. Our community is ready to answer.

Ask a Question

Overall rating

3.7
Based on 4,077 reviews
51.4K
41.2K
3945
2315
1306

Ratings by category

3.6Work/Life Balance
3.0Salary/Benefits
3.1Job Security/Advancement
3.4Management
3.5Culture