Pros: discounted hotel rooms, paid lunches.
Cons: guests vary, can be very rude.
A typical day on the job requires an full smile all day, which I was glad to do, no doubt. A typical day included booking reservations, calling to confirm reservations, sending out e-mails, servicing guests in the hotel. As a front desk agent, it comes down to you to make decisions while the bosses are out.
It's hard to pinpoint what you learn. It's – more... an expedited learning curve into hospitality and customer service. Each encounter is different.
Most enjoyable part of the job were the people. My co-workers, and the guests. It's a great form of informal networking and you learn so much about others while learning about yourself. – less