Front Desk Agent
Best Western - Niagara Falls, ON

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Best Western Fallsview in the core of Niagara Falls is currently looking for a Full-time Guest Service Agent to join their team.
Job Duties and Responsibilities:

  • Check-in and check-out of guests using the computer system.
  • Contribute to achieving the loyalty of our guests by exceeding their expectations and providing exceptional customer service.
  • Provide general information to guests (i.e. directions, restaurant hours, local attractions etc).
  • Take care of all guests needs (i.e. arrange transportation, wake up calls, extra amenities etc).
  • Take ownership of all guests complaints and rectify the complaint quickly and efficiently ensuring the guests leaves happy.
  • To be aware and informed of rate/sell levels and seasons, contracted rates, packages and promotions.
  • Attentive to details in reservations and ensure proper billing as well as an ability to distinguish between different packages.
  • Communicate information regarding guests needs and to other co-workers and management.
  • Collect payments: cash, debit and credit and maintaining a float and ensuring it balances correctly at the end of shift.
  • Answer the telephone in a timely and professional manner.
  • Keep work area neat and tidy.
  • Ability to work with minimal supervision.
  • Other duties assigned by the Director of Front Office or Supervisors.


  • Previous experience in both customer service and clerical duties required.
  • Previous experience as Front Desk Agent preferred.
  • Degree/Diploma in Business/Hospitality an asset.
  • Flexible shift availability. Must be able to work Weekdays, Weekends and Holidays.
  • Superior verbal and written communication skills with the ability to articulate in a clear, concise, confident, persuasive and compelling manner under pressure.
  • Fluency in a secondary language is considered an asset.
  • Proven ability to be organized, multi-task and prioritize.
  • Must have great attention to detail skills.
  • Exceptional conflict resolution skills.
  • Computer literate.

How to Apply:
In Person between 8:00 and 19:00
6289 Fallsview Boulevard
Niagara Falls, Ontario
L2G 3V7
or by replying to this ad.