Best Western Fallsview in the core of Niagara Falls is currently looking for a Full-time Guest Service Agent to join their team.
Job Duties and Responsibilities:
- Check-in and check-out of guests using the computer system.
- Contribute to achieving the loyalty of our guests by exceeding their expectations and providing exceptional customer service.
- Provide general information to guests (i.e. directions, restaurant hours, local attractions etc).
- Take care of all guests needs (i.e. arrange transportation, wake up calls, extra amenities etc).
- Take ownership of all guests complaints and rectify the complaint quickly and efficiently ensuring the guests leaves happy.
- To be aware and informed of rate/sell levels and seasons, contracted rates, packages and promotions.
- Attentive to details in reservations and ensure proper billing as well as an ability to distinguish between different packages.
- Communicate information regarding guests needs and to other co-workers and management.
- Collect payments: cash, debit and credit and maintaining a float and ensuring it balances correctly at the end of shift.
- Answer the telephone in a timely and professional manner.
- Keep work area neat and tidy.
- Ability to work with minimal supervision.
- Other duties assigned by the Director of Front Office or Supervisors.
- Previous experience in both customer service and clerical duties required.
- Previous experience as Front Desk Agent preferred.
- Degree/Diploma in Business/Hospitality an asset.
- Flexible shift availability. Must be able to work Weekdays, Weekends and Holidays.
- Superior verbal and written communication skills with the ability to articulate in a clear, concise, confident, persuasive and compelling manner under pressure.
- Fluency in a secondary language is considered an asset.
- Proven ability to be organized, multi-task and prioritize.
- Must have great attention to detail skills.
- Exceptional conflict resolution skills.
- Computer literate.
How to Apply:
In Person between 8:00 and 19:00
6289 Fallsview Boulevard
Niagara Falls, Ontario
or by replying to this ad.