Pros: team members worked extremely well together, interesting and challenging customers, extensive product, ups logistics, and warehouse training, travel to europe and na dealerships.
Cons: highly emotional and demanding customers. buybacks and lemon law cases difficult.
Coordinated and managed parts operations. Reviewed daily the Parts Hotline Channel to resolve part concerns and backorders. Supported large volume dealer parts customer inquiries. Coordinated daily with Dealers, Bentley North America and the Bentley UK teams to resolve ongoing part issues.
Prior position with Bentley -- Customer Service Advisor. Assisted – more... high-demanding customers with general, technical and concern calls. Worked closely with Regional Team Managers and Dealers in resolving customer concerns to achieve customer satisfaction. Highly satisfying, when issues were resolved and the customers is happy.
Bentley Motors was one of the most interesting and fulfilling jobs that I had ever had experienced. Extremely fast pace environment, keen focus on making sure that each individual had product knowledge, company history, and importantly, customer care. Bentley has a superb management team including their employees, who from the CEO to the proud individual on the factory floor -- work for the same goal -- to be the 'best in class' in the car industry. – less