Fun workplace providing luggage and handbags to customers.
Key Holder & Sales Associate (Current Employee) – Oshawa, ON – May 6, 2014
I normally sell merchandise such as handbags, luggage, garment bags, wallets, travel accessories, backpacks, and umbrellas. I also have to constantly stuff bags and make sure that displays are neat and filled. In order to feature the newest collection at the time I always follow VP guides.
Aside from selling and providing great customer service, I have responsibilities to keep the store floor clean and the backroom organized.
I learned how to read customers physical and verbal signs of buying more effectively, and I can suggest merchandise accordingly. As a result, I am better at communicating with customers to satisfy their needs.
The management daily tasks are easy to carry out because we have a planner and daily memos to read. The hardest part of the job is to convince the customer to buy extra accessories when they only want to purchase one thing. Sometimes customers become frustrated and feel pressured. This is why there is a fine line between suggesting merchandise within the customers comfort level, and making them feel rushed or confused.
Finally, the most enjoyable part of my job is when I help find customers find exactly what they are looking for, whether it may be the clutch for their prom, or the matching wallet for their summer purse. Regardless, it feels great to make the customer happy and feel confident in what they purchase.
great working envrionment