Intense and pressurised work environment, highly target based.
Pros: recieved knowledge of new products and learnt how the cosmetic industry works.
Cons: the role itself didnt entail what i originally expected and signed a contract for.
A typical day working for Benefit cosmetics under House of Fraser consisted of a lot of pressure and high expectations from the company in regards to hitting targets and selling.
I learnt that retail is often looked at as one of the simplest or easiest forms of work, however that entirely depends on what company you are under, especially when working for a cosmetic company.
I learned a lot while working for Benefit, such as using my initiative to bring work to me when the store was quiet, always ensuring i kept busy and motivated. I was able to learn how to focus on admin tasks such as conference calls and paperwork, realising how important it was improving figures and exceeding full potential as a team and an individual.
My views on behalf of Benefits management depended on the individual manager. For instance i worked for a few area managers during my time at Benefit, all of which each had pros and cons. However benefits general outlook as a company when it comes to approaching customers and selling was very particular and at times put a lot of strain and stress on their staff members in an unprofessional way during trainings and general store interaction.
I do not look at this entirely as a negative. It helped me to reach my full potential knowing i could handle pressure and worked extremely hard and efficiently when under it.
My co-workers was a team of 2, one manager and one part timer. However the roles that my manager was supposed to complete and ensure was all correct was often handed to me, which was recognised by higher management just unfortunately nothing got – more... sorted. Leaving me to do all the duties such as paperwork, conference calls, training of our new staff, ordering new stock, interacting with people higher up in the business via e-mails and faxing and generally left to run the counter a lot of the time. Again i do not look at this as a negative as i have developed and furthered skills i had already touched upon in previous roles. It also made me realise what career path i'd really like to go down, involving all of the above.
Overall it was an experience working for this company and i value what i have learnt and how its pushed me to my full potential. I can happily say i was motivated and loyal to the brand just unfortunately it got recognised a little too late. – less