The team leaders have much to learn , the boss has never done any of the hands on work himself. There are lots of different employees at different salaries doing the same work as others. Not much appreciation towards employees
Repetitive, not much chance of advancment. No x-mas party.
À titre d'Agent centre contact client (Former Employee) – Montreal-nord, QC – 12 September 2017
We had to take calls to help customer complete their vehicles glass claims while promoting our own glass shops by inciting the customers to go make their reparation there instead of the competition. We had the best techniciens and offered the best materials so it was a real pleasure to refer them.
In the process I had the chance to learn a lot about insurances procedures and it widened my horizon regarding this specific type of business. Errors have a direct impact on the customers so we where working very hard in order not to make any! There is a lot of trust put on the employees and transparency is a strong point of the workplace culture. As such it was a nice mix of rigor and independancy.
The volume of calls could vary a lot depending of the weather and the time of the year. It was a nice challenge. As such the managers truly appreciated all the efforts we put in our work and we could always count on them. Making sure the customers where happy was one of our highest priority which made the job all the more enjoyable.
I would recommend Belron to anyone to be honest. The president make regular podcasts in order to keep us up to date and show the impact that we have on the company, the progression we made and unifying us toward a common purpose.
very dynamic, amazing team spirit, management take care of their employees, excellent advantages, competitive salary.