The team leaders have much to learn , the boss has never done any of the hands on work himself. There are lots of different employees at different salaries doing the same work as others. Not much appreciation towards employees
Repetitive, not much chance of advancment. No x-mas party.
À titre d'Agent centre contact client (Former Employee) – Montreal-nord, QC – 12 September 2017
We had to take calls to help customer complete their vehicles glass claims while promoting our own glass shops by inciting the customers to go make their reparation there instead of the competition. We had the best techniciens and offered the best materials so it was a real pleasure to refer them.
In the process I had the chance to learn a lot about insurances procedures and it widened my horizon regarding this specific type of business. Errors have a direct impact on the customers so we where working very hard in order not to make any! There is a lot of trust put on the employees and transparency is a strong point of the workplace culture. As such it was a nice mix of rigor and independancy.
The volume of calls could vary a lot depending of the weather and the time of the year. It was a nice challenge. As such the managers truly appreciated all the efforts we put in our work and we could always count on them. Making sure the customers where happy was one of our highest priority which made the job all the more enjoyable.
I would recommend Belron to anyone to be honest. The president make regular podcasts in order to keep us up to date and show the impact that we have on the company, the progression we made and unifying us toward a common purpose.
very dynamic, amazing team spirit, management take care of their employees, excellent advantages, competitive salary.
Glass Technician (Former Employee) – Alberta – 11 September 2017
This company is plagued with more executives and managers and administrators with made up titles than it has workers. The raises, if at all are based on popularity instead of merit or experience.There is no transparency and even less accountability for wages. Disgusting executives-first culture. A revolving door of new employees.
Unpredictable hours, low pay, poor treatment, no direction
Glass Technician (Former Employee) – St. John's, NL – 22 June 2017
You will be tossed to the wolves with No training, lack of respect, low pay, only one shortened break per shift! Tells their employees they are useless, stupid and are better off hanging theirselves. All back stabbing employees. Non union so they will walk over you every chance they get. Not a safe environment. No safely used and lack of proper tools. Get the job done fast and sloppy with the lowest of quality and care.
Manager Operations (Current Employee) – Montreal – 18 May 2017
Je travaille depuis plusieurs années comme gestionnaires chez Belron et pour avoir fait quelques compagnies auparavant, Belron est une compagnie qui traite bien ses employés. Salaire compétitif et avantages sociaux intéressant et flexibles.
Sales and Marketing (Current Employee) – Canada – 25 April 2017
Company always looking about reaching the best customer experience. Main goal is to be the best in class regarding auto glass industry in Canada. Strong relationship with many customers. Company always looking for improvement, to stay one step ahead of competitors.
Customer Service Representative (Former Employee) – Mississauga, ON – 12 January 2017
I enjoyed working for the company with some amazing colleagues .My learning experience was very great but felt management for my department needs to improve. I felt they were biased to some .Being honest and open is not appreciated. The department lacks a vision and no recognition.
IT Technician (Former Employee) – Montréal, QC – 8 January 2017
I worked there for almost three years and what I liked most was working with my colleagues who were so much funny. The worst things were the IT management and culture of the company. The managers are supposed to lead technical people and to take technical decisions but they have nothing to do with the least technical knowledge. Worst than that, they are more managers than employees and they are always, eight hours per day, each and every day, all together in meeting.
If you are well paid then, they put a lot of pressure on you so that you have only two solutions either you get sick or you should leave. What it is a priority today it is no more tomorrow. For three years, I saw two IT directions left. Before I quit, almost all my colleagues were new.
Good job if you are a low profile or you don't find anything else better. Avoid as much as possible to interfere with managers.Tell them what they want to hear only.
Confidentiel (Former Employee) – Montréal, QC – 16 June 2016
Suite à des changements importants à la direction des TI (Ajout d'un VP et de plusieurs directeurs), Belron est en restructuration à ce niveau. Hélas, les nouvelles personnes viennent du milieu Banquier important et semblent vouloir gérer de cette façon une entreprise qui n'a pas la même importance.
De plus, comme un changement de gouvernement, ces derniers font du ménage et mettent en place des gens qui doivent leur ressembler.
Dommage car le président de Belron Canada est une personne engagée et motivante.
Customer Service Representative (Former Employee) – Dartmouth, NS – 22 July 2015
I was grateful for the opportunity to work with many different employees over several locations throughout the Halifax Regional Municipality. Working in a different role however being able to apply all of my skills & assets proved that this job provided me a great opportunity for growth.
Customer Service Representative (Former Employee) – Montréal, QC – 28 April 2015
A typical day would consist of taking about 100 inbound calls from potential customer looking for the best price and service. the hardest part of the job was convincing customer to use their insurance to change their windshield or any other window that needed repair.
Customer Care (Former Employee) – Montreal, Quebec – 24 May 2014
The job is Very complex and requires an incredible level of multi-tasking. It also is an information over load type of job where you must adapt and learn a large amount of information and be able to adapt and execute tasks quickly and efficiently. I find the job very satisfying intellectually, & I liked interacting with the company's diverse clientele. The company also pays well and offers decent wage increases annually.
However, they poorly train staff which causes a huge turnover. Not everyone can adapt to a work environment where a massive amount of information is required to be memorized and applied to various tasks you have to figure out for yourself. Management is mostly MIA and always in meetings. Supervisors are not helpful and their "preferred" employees are the individuals who receive both small promotions or are trusted with more responsibility. Egos run VERY HIGH in management, & their "preferred" employees sdo relay any or all information discussed within the department. Therefore, laying low, having superficial conversations, and just doing your work efficiently will get you by without any problems. Forget about having a life or having family or personal emergencies the scheduler is not accommodating nor are the supervisors understanding.
Therefore, this is just a JOB. You go in, be friendly, avoid management, learn as you go, & collect a pay check. I work there for a number of years until I found a better job. I am a very patient person; it is a definite virtue to possess if you are to survive the work culture. For the salary it was worth it for me to remainmore... there and accumulate work experience, which contributed to my finding a better job. The ends justified the means in my case.
Working for Belron Canada has helped me a lot in my career development. The management is usually open to allowing you to work on various side projects that may interest you. The salary is slightly lower than the market however the benefits are great. It is a very flexible company where you can request changes to your schedule if necessary.
The hardest part of the job is the politics. There are some employees and upper management that still have the older mentality and are a little resistant to change. That tends to limit what can be done to make the company better.
flexible, new cafeteria, good benefits
low salary, some employees and upper management are resistant to change