Customer Service Representative (Former Employee) – Mississauga, ON – 12 January 2017
I enjoyed working for the company with some amazing colleagues .My learning experience was very great but felt management for my department needs to improve. I felt they were biased to some .Being honest and open is not appreciated. The department lacks a vision and no recognition.
IT Technician (Former Employee) – Montréal, QC – 8 January 2017
I worked there for almost three years and what I liked most was working with my colleagues who were so much funny. The worst things were the IT management and culture of the company. The managers are supposed to lead technical people and to take technical decisions but they have nothing to do with the least technical knowledge. Worst than that, they are more managers than employees and they are always, eight hours per day, each and every day, all together in meeting.
If you are well paid then, they put a lot of pressure on you so that you have only two solutions either you get sick or you should leave. What it is a priority today it is no more tomorrow. For three years, I saw two IT directions left. Before I quit, almost all my colleagues were new.
Good job if you are a low profile or you don't find anything else better. Avoid as much as possible to interfere with managers.Tell them what they want to hear only.
Customer Service Representative (Former Employee) – Dartmouth, NS – 22 July 2015
I was grateful for the opportunity to work with many different employees over several locations throughout the Halifax Regional Municipality. Working in a different role however being able to apply all of my skills & assets proved that this job provided me a great opportunity for growth.
Customer Service Representative (Former Employee) – Montréal, QC – 28 April 2015
A typical day would consist of taking about 100 inbound calls from potential customer looking for the best price and service. the hardest part of the job was convincing customer to use their insurance to change their windshield or any other window that needed repair.
Customer Care (Former Employee) – Montreal, Quebec – 24 May 2014
The job is Very complex and requires an incredible level of multi-tasking. It also is an information over load type of job where you must adapt and learn a large amount of information and be able to adapt and execute tasks quickly and efficiently. I find the job very satisfying intellectually, & I liked interacting with the company's diverse clientele. The company also pays well and offers decent wage increases annually.
However, they poorly train staff which causes a huge turnover. Not everyone can adapt to a work environment where a massive amount of information is required to be memorized and applied to various tasks you have to figure out for yourself. Management is mostly MIA and always in meetings. Supervisors are not helpful and their "preferred" employees are the individuals who receive both small promotions or are trusted with more responsibility. Egos run VERY HIGH in management, & their "preferred" employees sdo relay any or all information discussed within the department. Therefore, laying low, having superficial conversations, and just doing your work efficiently will get you by without any problems. Forget about having a life or having family or personal emergencies the scheduler is not accommodating nor are the supervisors understanding.
Therefore, this is just a JOB. You go in, be friendly, avoid management, learn as you go, & collect a pay check. I work there for a number of years until I found a better job. I am a very patient person; it is a definite virtue to possess if you are to survive the work culture. For the salary it was worth it for me to remainmore... there and accumulate work experience, which contributed to my finding a better job. The ends justified the means in my case.
Confidentiel (Former Employee) – Montréal, QC – 16 June 2016
Suite à des changements importants à la direction des TI (Ajout d'un VP et de plusieurs directeurs), Belron est en restructuration à ce niveau. Hélas, les nouvelles personnes viennent du milieu Banquier important et semblent vouloir gérer de cette façon une entreprise qui n'a pas la même importance.
De plus, comme un changement de gouvernement, ces derniers font du ménage et mettent en place des gens qui doivent leur ressembler.
Dommage car le président de Belron Canada est une personne engagée et motivante.