Call Centre Agent (Former Employee) – Kitchener, ON – 22 January 2017
A typical day at work was taking client care calls, resolving billing issues, and helping customers make other chances to their mobile phone account as well as minor troubleshooting -I learned a lot about cell phones such as Apple, Android, Blackberry. Also learnt a lot about troubleshooting each kind of phones mentioned above. Moreover also learnt a lot about how to calm upset customers as well as little up-sells of newer features and plans company would offer over the course of time. I learnt how to explain things in visual detail with my words as we were to help customers over the phone. At times having free lunch and games as well as meeting a lot of great people to work with was the most enjoyable part of the job.
Call Centre Representative (Former Employee) – victoria park and esna park – 20 September 2016
Bell Canada was a third party office offering sales of products through a call center environment. I learned how to be organized with customers, meeting there satisfaction to the most, 100 calls a day. The hardest part about the job was it being far for travel with high school. The most enjoyable part was it being an office environment, and very comfortable, and excellent staff.
company relocated further, and was to long to travel with highschool
customer calling for different inquiries billing and technique
bilingual customer service (Former Employee) – Toronto, ON – 17 September 2016
customer calling to discuss about theirs bills and they need help for different technique issues ,explain the bell policies to the customer and book customer installation for new service and service call
Communication skill enhancing - technical and verbal
Senior Sales Consultant (Former Employee) – London, ON – 11 September 2016
Working for Bell was probably the best start to a career I could have asked for. I quite enjoyed my experience and having the ability to work with all types of the population and make every attempt to ensure a positive result for the customer and myself.
Customer Service Representative (Former Employee) – Ottawa, ON – 7 September 2016
The most enjoyable part of the job was the party at the end of the year with all employees. I learned the best way to sell services, my co-workers were so friendly. the hardest part of the job was when the system was down, we used to take notes of each call and do the report once the system was restored. There used to be a lot of change in management.
Free Pizza most of Fridays
stay long time on the last call at the end of the shift
Sales Consultant/ A.I.T department (Current Employee) – Ottawa, ON – 20 August 2016
we mostly answer calls and fix problem we learn how to multitaske management are always here when we need help co-worker are wonderfull hardest part of the job is almost every thing you need to pay attention at every details what I enjoy about the job is that its works on all your skills
Assistant Manager (Former Employee) – Calgary, AB – 12 August 2016
As much as I enjoyed working for Bell, I also hated the fact that some of things done for clients were unethical. Franchise's goal was just to make money and customer's best interest was widely ignored.
GIS Technician (Former Employee) – Mississauga, ON – 10 August 2016
3 month contract as a GIS technician with marketing analytics. - They paid $100/day for 12+ hours, and I was expected to attend unpaid training on weekends - A f***ing sweatshop, I'd rather go homeless than work there again
Direct Marketing Representative (Former Employee) – Scarborough, ON – 10 August 2016
Terrible company, only accept from Nordia if your desperate for a job. no notice on schedule, sales targets that change once you get close. Managers with huge personal issues to which they take out on workers.
Sales Associate (Former Employee) – Medicine Hat, AB – 10 August 2016
As a commission sales driven culture working here tends to be cut throat and a bit underhanded at times. Management is extremely top heavy. When sales targets aren't being met the CEO will berate the marketing team who in tern will berate the national managers who will turn around and etc, The problem being that the anger flows down but the explanations never made it back up as was the case in Alberta when the oil field crashed and no one was spending money.
On the plus side they do offer a decent training program, benefits package, and competative commissions structure.
Rep (Former Employee) – Toronto, ON – 23 July 2016
I enjoy working at Bell , but my department got relocated. You have a great potential to grow and full benefit the managers are there to support you and head office will give you programs you can access remotely to further your career.