BELL Employee Reviews

Found 945 reviews matching the search
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Too many different departments. each one is different. ours was in its closing stages.
Operator (Former Employee) –  Ottawa, ON27 January 2017
Usual Call center type of environment. Very well organized. Customer service and punctuality were priority. Shift work, any hours are possible depending on the department.
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Hard working employees
Various Manager and Staff Manager Positions (Former Employee) –  London, ON27 January 2017
It was an enjoyable place to work but ultimately after doing many lateral moves at various functions there were no decent opportunities for advancement.
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good csr place
Customer Service Representative (Former Employee) –  Etobicoke, ON26 January 2017
My work responsibility:
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Pros
paid break
Cons
rough managment
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very good work atmosphere
Program Test Manager (Current Employee) –  mississauga25 January 2017
Got to meet good clients. Worked on multiple critical projects and successfully involved in deployments. Have been a good team player and work closely with internal and vendor teams.
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Good Benefits but poorly managed
Tools Developer (Former Employee) –  Toronto, ON24 January 2017
The benefits are fantastic and you can pretty much work from home most of the time. However you still have to return to the office a few times a week and its a scene straight out of office space. The equipment is ancient, the furniture is older and you have to bring your own kettle if you wanna make tea. The work is alright but requesting any sort of help will trap you in an inescapable vortex of bureaucracy - found only in Kofka's darkest nightmares. That being said they realize the office is a hole and have great amenities for working remotely. Bonus: your benefits get exponentially better the longer you stay.
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Great Company to work for
Service and Product Consultant (Current Employee) –  Ontario24 January 2017
Fun and enjoyable company to work with. Great company for developement and growth. Great training and hands on experience provided. Fast paced, constantly changing.
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fun workplace to work
Business Analyst (Former Employee) –  Toronto, ON23 January 2017
Awesome experience, (great company to work for)
Gain my first Customer experience
place for growth
management great to work with
close to home
flexible hours
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Good place for Coop
Junior Infrastructure Manager (Former Employee) –  Halifax, NS23 January 2017
Junior Infrastructure Manager September - December 2014
Bell Aliant Inc., Halifax, NS, Canada



I really found it is a great experience as a Coop student to apply school's knowledge into practice.
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Productive and Rewarding Work Enviornment
Field Service Technician (Current Employee) –  Toronto, ON22 January 2017
A typical day involves promoting safety which involves demonstrating safe driving practices and using all PPE. Working professionally in installing and repairing all BELL services. Workplace involves a lot of problem solving skills, working under pressure, teamwork, being honest and discipline and energetic. We have a very supportive and reliable management team who constantly communicate with technicians to ensure their safety and also if any potential difficulty in doing the job. The hardest part of the job is maintaining a proper and healthy family/ work life balance. The most enjoyable and rewarding part of this job, being a level5 technician, is see the sense of satisfaction, relief , happiness resulting with smiles on the customers' faces after solving a prolong issue they were having.
Pros
Interactive, Room for advancement, Every job is unique
Cons
unhealthy family/ work life balance
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Fast paced work environment
Call Centre Agent (Former Employee) –  Kitchener, ON22 January 2017
A typical day at work was taking client care calls, resolving billing issues, and helping customers make other chances to their mobile phone account as well as minor troubleshooting
-I learned a lot about cell phones such as Apple, Android, Blackberry. Also learnt a lot about troubleshooting each kind of phones mentioned above. Moreover also learnt a lot about how to calm upset customers as well as little up-sells of newer features and plans company would offer over the course of time. I learnt how to explain things in visual detail with my words as we were to help customers over the phone.
At times having free lunch and games as well as meeting a lot of great people to work with was the most enjoyable part of the job.
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great workplace
Business Service Representative (Former Employee) –  St. John's, NL21 January 2017
I worked with Bell Aliant for 29 years and retired in December 2016. I enjoyed my work there, the people were great. The company offered a retirement package and I applied and didn't expect to get it but i did, therefore I had no choice but retire. It was a high demanding position with dispatching technicians for offshore, troubles with major companies across Newfoundland & Labrador.
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Ever Changing and good problem solving abilities
Field Technician/Trainer (Current Employee) –  Toronto, ON21 January 2017
This is an environment to help build and test your communication skills as well problem solving skills. Independent working with a great support team of managers and support call centre to make the customer experience better.
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Best working environment and intelligent people to work
Database Administrator (DBA) (Current Employee) –  Toronto, ON20 January 2017
Bell is good employer and has good team work approach in co-operate culture. Nice and Intelligent people makes the day to day engagement give you good working experience.
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Good and honest
Program, Process, and Project Delivery Manager (Former Employee) –  Toronto, ON17 January 2017
IVR Application consultant leading with a group of developers. Design, implement, testing, and support are my typical day at work. Good management. Enjoy working with co-workers.
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Opportunity to grow with the company
Customer Service Representative (Former Employee) –  Montréal, QC17 January 2017
Great traning program and coaching by management
good incentive program,good employee culture to get you motivated.Fairly good benefits. Good amount of time off.
Pros
Nice people to work with and great environment, Hours were pretty great too due to the balance and number of individuals working
Cons
The management might ask for too much at times and provide little assistance in other situation, Sometimes management seems disorganized
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Okay
Technician (Current Employee) –  downtown toronto16 January 2017
Work/ life balance is horrible, policies and procedures are always changing. The union is there to help but often complaints or issues go unresolved, co-workers are amazing (probably the best part of the job) there are a lot of stipulations around benefits.
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Bell Aliant, Was it really a Good Place.
Owner/Manager (Current Employee) –  Digby, NS16 January 2017
If you work for the company maybe, but I was always a Contractor. Benefits are the Demo's, a few trips, and nothing else. I got paid once a month, we were very sales driven, and it was difficult to meet the expected out comes in the rural markets in the later years. As competition increased, they keep trying to squeeze more our of their people for less. Telecommunications continues to be competitive and limited rewards.
Pros
Pro's Free Cell and Internet Demo Lines, a Few trips.
Cons
Long hours at times, no benefit package.
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Great place to build a career
Senior Project Manager/Managing Consultant (Former Employee) –  Mississauga, ON15 January 2017
Great company to build an interesting and lasting career. Great opportunities to work in various business units for broader understanding of the industry
Pros
Flexible wok schedule
Cons
Long hour, high intensity, pressure anc challenge
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Sales Consultant
Sales Consultant (Current Employee) –  Guelph, ON15 January 2017
This is a great job opportunity for young students but not something one should seek as a permanent career. There is maximum salary set that you can never surpass and the commission structure is frequently being changed to make sales less lucrative. The company says it likes to promote within and you can make it to head office but that is untrue for a large portion of the scenarios. Essentially Bell likes to think up new ways for workers to DO MORE while being PAID LESS.
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No respect for employees.
Telecommunications Network Technician (Current Employee) –  Newmarket, ON13 January 2017
Forced Overtime. Disciplined if cant make it in for OT because of personal obligations. Late notice night before schedule changes.The company can't forecast the workload properly. Lies to customers sometimes to get a sale. Company wastes money on tracking, and pointless programs that don't help the technicians but in fact make their job more difficult and stressful. Poor communication at BTS. No respect for humanity and values.
Enjoy working outside, and dealing with different troubles and troubleshooting.
Pros
Lots of OT
Cons
Don't respect their employees
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Overall rating

3.9
Based on 1,025 reviews
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Ratings by category

Work/Life Balance
3.6
Salary/Benefits
3.7
Job Security/Advancement
3.4
Management
3.5
Culture
3.6