This past summer I worked as a sales representative at Bell. My work day began at 8:30am and continued until 6:00pm. Throughout the day I would help many customers with their technological needs as well as handle customer escalations and act as a liaison to resolve customer concerns. I would help customers upgrade their cellphones, or set up new lines while ensuring that they were satisfied throughout the process. This job really helped me learn how important it is to exceed customers' expectations in order to build long-lasting relationships.
The management, as well as my co-workers were all extremely motivated and thrived at providing exceptional retail experiences for the clients. All of the staff were extremely educated when it came to the latest and greatest gadgets, and were always willing to help one another.
For me, the hardest part of the job was making sure that the customer was always satisfied. Cellphone plans can be very expensive and sometimes, it was very hard to find a solution to all of the customers needs/wants.
The most enjoyable part of the job was learning all about customer service. I was able to practice my passion for technology while I put forth my excellent communication/customer service skills.