Customer (Former Employee) – Toronto, ON – 9 May 2013
Informative materials and procedures for every tasks were readily available via Bell intranet. Many free courses to take via/intranet to further your education/career. One stop shopping, or 1st call resolution was what we were all trained to do withing time.,which made us an asset to the company and opened more doors of opportunity within Bell. I enjoyed meeting different types of customers on the phone and learning how to deal with each type of obstacle and managing a win-win situation. It was difficult with the irate customers at first,but with time and tools I wasn't afraid of these calls any longer and looked forward to the challenge,and difusing the customer and regaining the customers trust and loyalty with Bell ,and loved it so much i transferred into a bell job where i took irrate/complaints all day.I found it satisfying and learned new things everyday.
I enjoyed my job it gave me a big satisfaction at the end of the day.
Service Manager (Current Employee) – Burlington, ON – 15 July 2017
Working a bell exposes you to all forms of technology. Very exciting to see the advancements made in communication devices. Opportunity to meet and get to know customers help provide services that can meet the customers needs.
Expert en Résolution Loyauté (Current Employee) – Montreal – 14 July 2017
Une journée de travail recevoir des appels client insatisfait, trouver des solutions satisfaisante. aider et soutenir les nouveaux collègues et les coacher. travail d'équipe. Élaborer a des cliniques d’apprentissage l'aspect le plus difficile travailler le Dimanche.
Sales Consultant (Former Employee) – Lethbridge, AB – 7 July 2017
If you work hard, you will make alot of money. The commission is great and the pay is good too. There is also a good work/life balance. Most people loved coming into the store i worked in in Lethbridge because we were always ready to help the customers with their issues so there was alot of repeat and loyal customers.
Executive Assistant (Current Employee) – Mississauga, ON – 27 June 2017
Workplace culture is important it defines the environment in which you spend majority of your day. It means so much to be in a space that values you as the individual versus another number. Management makes al the different in your learning process so you can do your best and learn as much as possible.
Unionized, Long hours, Opportunity to work with very little supervision.
Service Technician (Former Employee) – St. Catharines, ON – 25 June 2017
Union environment is not for everybody, pay was good, Monthly health and safety meetings, Hours during the warm months was overwhelming at some points however during the winter months being a "Part-Time" worker you would drop to 2 or 3 shifts a week.
Customer Service Representative (Former Employee) – Kitchener, ON – 22 June 2017
The management of the company does not care about the employees or the customers. Their policies are designed to squeeze as much productivity out of both as possible in terms of revenue. I have no problem with this, my issue is that they refuse to admit that. they will tell you to 'put the customer first' despite policies clearly designed to exploit them. If you can 'read between the lines' and figure out what management really wants it's not a bad job. If you desire an honest and open work culture; avoid at all costs.