BELL Employee Reviews

Found 857 reviews matching the search
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Managment and business direction/rules/process change without consultation or notice
Sales Consultant (Current Employee) –  Toronto, ON9 November 2016
Very unprofessional company to work for or be partners with.
low morale in the company. Can not share thoughts which do not align with mgmt. you get fired!
Only interested in TOP execs filling their pockets
Pros
Largest Telco in Canada, Deals with Fortune 500 and Govt
Cons
poor compensation, lack focus on ensuring success of their employees and looking after them, high churn in customers and employees including top and middle management
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A Bit Cut Throat
Sales Associate (Former Employee) –  Medicine Hat, AB10 August 2016
As a commission sales driven culture working here tends to be cut throat and a bit underhanded at times. Management is extremely top heavy. When sales targets aren't being met the CEO will berate the marketing team who in tern will berate the national managers who will turn around and etc, The problem being that the anger flows down but the explanations never made it back up as was the case in Alberta when the oil field crashed and no one was spending money.

On the plus side they do offer a decent training program, benefits package, and competative commissions structure.
Pros
commissions, training
Cons
top heavy management
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Very positive and challenging work environment.
Residential Service Specialist (Current Employee) –  Montréal, QC7 December 2016
Working at Bell Canada was one of the most exciting and fun jobs I've had. The staff was always pleasant to work with. We were treated very well in terms of benefits and commissions. I would have to say the most enjoyable part of our job was touring the province in order to promote our residential services at big events such as the "Jazz Fest", the "Festival d'été" in Quebec City, and other large scale events across the province as well as small pop-up kiosks in malls which we would call "mall tours". When we would travel, all our expenses were paid including hotels, food, and $0.45/km traveled.
Pros
Benefits
Cons
Management
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fun team environment
Team Lead ­ Inside Sales (Former Employee) –  Mississauga, ON12 January 2017
Helped prioritize work schedules and delegated assignments and developed solutions as part of quality management team.
Easily establish rapport with people of all ages, cultures, and beliefs.
Analyzed economic conditions, business trends and potential markets. Excellent motivational, planning and communication skills, with proven results building winning teams that exceed objectives.
Technically oriented - resourceful in problem solving and strategic planning to alleviate problems and took initiative in evaluating opportunities for team members.
Pros
free lunch
Cons
no team working
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experience sales people beware....
Salesman (Former Employee) –  various5 January 2017
Having worked at Bell over three separate times this is the worse. Bell 'sub-contracts' the function to PCS who is the employer and the culture is cutthroat for numbers , not listening to feedback on locations, and just simple bad management in this organizational matrix situation.
Bell employees have priority to your sales and lost commissions and reported but nothing done.

Good entry position to see if you are a 'sale-person' but anyone with experience would not put up with the situation
Pros
Pay is in bank on time all the time
Cons
management, sales locations, people and strategy
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excellent job culture
Database Marketing Specialist, BRS (Current Employee) –  Toronto, ON4 October 2016
very good place to work.
lot of benefits, great management.
company vision is uniform.
great bonus,
office location near highway
work life balance good
Pros
great benefits
Cons
promotion hard
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Sales Consultant
Sales Consultant (Current Employee) –  Guelph, ON15 January 2017
This is a great job opportunity for young students but not something one should seek as a permanent career. There is maximum salary set that you can never surpass and the commission structure is frequently being changed to make sales less lucrative. The company says it likes to promote within and you can make it to head office but that is untrue for a large portion of the scenarios. Essentially Bell likes to think up new ways for workers to DO MORE while being PAID LESS.
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Productive and fun atmosphere
Client Representative (Former Employee) –  Scarborough, ON5 November 2016
In a typical day, I would sell products and services to clients providing the benefits they require as well as going to the needs of the business. Throughout the day I would complete various administrative duties including respond to 30 or more incoming calls from customers. I'd assist with new and existing service orders, handle all inquires, questions, complaints and emails. I also provided strong customer service and resolved customer issues.
Pros
Friendly staff
Cons
Short lunches and long hours
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No balance of life and work
Technician (Former Employee) –  Woodstock, ON2 December 2016
Good pay, advancement based on local branch sometimes will not happen for many years. Management not very interactive, just look at numbers. Inconsistent hours, on call for up to 6 days a week, no weekends.
Cons
long hours, no weekends
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Bell Residential Specialist
Sales Consultant (Former Employee) –  255 young street19 May 2016
Worked with Bell Canada for 2 years.

Great place for getting experience. NO ADVANCEMENT AT ALL!!! or takes to long for it to even happen.
Pay started at $11.25 an hour plus commission. made about $4000 a month at the Toronto Eaton Center.

Plus benefits kick in after 3 months. 90% of dental and 70% is medical.

amazing place to work out. lots of competition...

good luck!!!
Pros
35% off Bell service, Great benefits
Cons
Long Hours, Worst Management.
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Great work environment
Bell Field Sales (Former Employee) –  Ottawa, ON7 January 2017
This job was great! There was many benefits to working outside with your team. Pursuing and track clients was always rewarding. Door to door sales, 100% commission is can be a great opportunity. I have done commission only door to door sales for four summers. It has treated me really well. 100% commission especially in a door to door environment allows you to get paid what you are worth.

You control how many doors you knock on in a day. You control the attitude and presentation you deliver at the door. Quite honestly, it becomes a numbers game. The more doors you knock with a positive attitude the more money you will make. A company isn't going to let you go for one bad day of sales, but they also don't want slackers dragging down their other sales representatives.
Pros
Good schedule
Cons
Work during bad weather
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Great benefits but no carrer advancement opportunities
Customer service Representative/Technical support (Current Employee) –  Ottawa, ON21 November 2016
No career dvancement opportunities. The shifts are pretty bad, it doesn't get better with seniority.
Pretty multicultural workplace, good pay, great benefits program
Pros
Great location
Cons
Bad shifts
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Overall a good experience
UC Specialist (Former Employee) –  All over the place6 January 2017
I had a lot of fun during my time at Bell. I traveled frequently, worked on large projects and had access to training funds. Unfortunately, business objectives change and the unit I was in ended up being eliminated. I had a fantastic manager and director. I believe that George Cope's vision for the company is solid. However, the internal day to day workings of Bell is chaotic. I liken it to being with a group of Alzheimer's patients - every day is new. Nothing you did yesterday applies. Some coworkers are great, most of them are less than mediocre. It's somewhat of a dog eat dog mentality. Everyone wants to save themselves (from being redundant). That is part of the chaos. Everyone's experience will be different depending on what part of the company you are in. Some have a terrible experience. Others, like myself, will have or have had a good manager that made showing up worth it.
Pros
Work from home, travel, training, good projects
Cons
Long hours traveling, frequent layoffs
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Over good company
Sr. Manager (Current Employee) –  New Brunswick6 October 2016
Good company with good benefits. However, for a company this size, the Executive are severely over Micro Managing and there's little to no empowerment passed down below the Directors
Pros
Good benefits
Cons
Micro Management from the Executives
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Productive and fun workplace and always up to date with the next new phone
Manager (Current Employee) –  Sherwood Park, AB12 July 2016
Working for Bell has been rewarding in terms of building experience and relationships with other individuals. There are daily routines that one must follow in order to have a successful day. A lot of cold calls to make and a lot of interactions with customers which itself can be rewarding because you meet very interesting individuals. Management is good and the co-workers were fun and great to work with.
Pros
Free demo line
Cons
long hours
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Great atmosphere
Technician (Current Employee) –  Toronto, ON3 January 2017
Prestigious company to always further your career path within. Great Job security. Help is always there if needed. Great coworkers and managment.
Pros
Benefits, annual wage increases, premiums, free work apparel.
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Not what I was promised
Assisted Install Technical Support (Current Employee) –  Ottawa, ON5 October 2016
Considered contractor, no benefits, no advancement all of which were bountiful during the interview process. Will cut hours with one weeks notice, then expect one to work all overtime to make up those hours, not at overtime pay.
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fast paced and competitive
Customer Service Representative (Former Employee) –  Chatham Ontario4 November 2016
I answered the phone and tried to answer any questions customers had with their phone bills. We took care of all errors or changes to phone bills as well as handled all the moving of telephones, installations and disconnections.
I also collected delinquent phone bills and we had to disconnect overdue accounts as well as try and collect previously disconnected accounts. This was all for residential customers.
Our job was to be the voice of Bell Canada
Pros
learned a lot of customer service skills
Cons
sales very competitive, often dealt with disgruntled customers
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nice workplace with many workers in a call centre setup
Direct Marketing Retention Representative (Former Employee) –  Toronto, ON4 May 2016
This is a workplace with several agents working as customer service reps in an inbound call center. Targets are set for sales and saves (when a customer calling to cancel a service is saved). Targets change every month. Emphasis has now gone to selling through assertive and aggressive means to ensure set targets are met. Workers are working in low spirits due to the often unrealistic constantly changing targets. Management at the center fall low in the hierarchy and only follow orders from the headquarters. There is a disconnect between agents, team leaders and management. The good thing is that there exists a jovial camaraderie among the agents on the phone
Pros
good bonus for sales and benefits including Employee Savings Plan for buying shares at Bell
Cons
general unrealistic sales targets
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Fast-paced, sales-driven enviroment
Sales Consultant (Current Employee) –  Thunder Bay, ON11 August 2016
Great place to work if you wish to gain experience as working as part of a team. Ability to make a lot of money for a part-time job, as well as great benefit and vacation.
Pros
Great people, great benefits, great money
Cons
Management is not heavily involved in their duties
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Overall rating

3.9
Based on 932 reviews
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Ratings by category

Work/Life Balance
3.6
Salary/Benefits
3.7
Job Security/Advancement
3.4
Management
3.5
Culture
3.6