belairdirect Employee Reviews

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Customer Service Representative
Insurance Agent (Current Employee) –  Edmonton, AB22 September 2016
-Fast paced telephone Sales and Service /Incoming and Outgoing Calls
-New insurance computer system
-Management is great they listen and make changes / open door concept
-Great co-workers
-Giving client less than positive premiums for insurance
-Helping clients when possible. Being able to participate in United Way Committe, Diversity Day Committe and Communication Commitee
Pros
Treat Wagon, Special Projects
Cons
Being in a Call Centre
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productive
Quality Analyst (Former Employee) –  Toronto, ON29 January 2016
typical day involved taking calls from account holders and processing their requests.
management was OK - but not really following the CORE values- lot of favoritism
co-workers were awesome
hardest part of the job - service levels were extremely high
most enjoyable - end of the day
Pros
there was a lot of events - prize winning
Cons
long hours
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Great Place to Work
Insurance Agent (Current Employee) –  Toronto, ON3 September 2015
Amazing people and great opportunities! They are always coaching and assisting agents in growing within their positions and avenues are always open to grow within the company or branch to Intact.
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A great stepping stone company
Sales (Current Employee) –  Toronto, Ontario21 July 2015
The staff is primarily made up of the graduating post secondary students and every year it is replaced. Only a select few are retained.
All Phone calls are recorded and scored. Then in a group setting, some are scrutinized.
At the end of the year you have to complete an exorbitant employee review, explaining why you did or did not meet the quotas. You are assessed on: the number of home and auto activations, you are scored on a years worth of recorded phone calls, calls per hour, underwriting results etc.,
Overall once you get your foot in the door, your experience will allow you to move to better companies.
Pros
Top results are rewarded with a yearly dinner.
Cons
Company keeps quota high to avoid paying bonus.
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Nice Work Environment
QUALITY ANALYST (Former Employee) –  Toronto, ON9 June 2015
- friendly staff
- Managers are usually pretty good
- Good working environment
- can get stressful sometimes
- good work hours
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It was a fun environment to work in
Accounting Representative (Former Employee) –  Toronto, ON23 April 2015
Answer calls mainly from clients who owns automobile insurance policies and need assistance with payment set-ups, delays or resolve an issue with the accounts.
Pros
Small Department, More employee interaction
Cons
Too tied to the phones
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Office Job
General Insurance Agent (Current Employee) –  Ottawa20 April 2015
Too much sitting, A LOT of pressure to sell insurance, easy to lose your job. The job itself and the clients are awful. I am now out of words for how much of a bad job this is.
Pros
paid vacation
Cons
often stuck on calls
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Worked there 1 Year as insurance agent
Insurance Consultant (Former Employee) –  Ottawa, ON1 April 2015
- friendly staff
- Managers are usually pretty good
- employee events
- decent pay, and 3 months paid training
- constant salary performance reviews
- Incoming call center for the most part (not dealing with cold calls but people who actually want to talk with you)
- somewhat fast environment
- can get stressful sometimes
- sometimes you get long hours if you get the night shift 9 hours instead of 8 (but you usually get a premium as well)
Pros
Friendly staff, 3 month paid training, sundays always off
Cons
Sometimes you get long hours
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Bad management, deceptive practices, below average pay, no job security
Consultant (Former Employee) –  Toronto9 October 2014
This company tries its' best to pull the curtains over your eyes with deceptive incentives and employee events, rather than proper salaries. Moreover, they push misleading tactics that employees are encouraged to use and will fire you in a second if you break out of the brainwashing. Management is very secretive, so unless you're hired at that level, expect to be left out and look out for nasty surprises.
Pros
Cheesy employee events
Cons
Long hours unrecognized, secrecy, sinister and misleading upper management
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Great workplace, feels like home!
Licensed Insurance Agent (Current Employee) –  Toronto, ON5 September 2014
Great company, they treat their employees with respect and dignity. Each employee matters and your performance is measured not only by the sales you complete but on a factor of different categories giving everyone the chance to excel.

Continued growth and coaching for those who want to improve and progress within the company. Company has many opportunities and great benefits.

Standard salary but the raise is phenominal as it is a raise every 6 months based on performance revues.

Great team and great place to work!
Pros
Various shifts and great management
Cons
Call center can become busy at times, overwhelming at times but never a dull moment.
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Fun and Family focused
Insurance Agent (Current Employee) –  Ottawa, ON30 May 2014
Great employer. The ensure to have a good work and life balance and provide great benefits that go above and beyond.
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Insurance field
QA Analyst (Former Employee) –  Toronto, ON17 January 2014
Test scenarios for new business as well as renewals
QTP
SQL AQT
Req coverage Analysis
Cons
Not much ineresting
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Nice company
Admin Support Clerk (Former Employee) –  Toronto, Ontario26 September 2013
Friendly co-workers
Good working environment
Nice benefits
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Great company culture
Service Advisor (Current Employee) –  Toronto, ON21 August 2013
As a Service Advisor, you directly interact with clients to help them with the claims process. It is a very collaborative environment and you receive a lot of support from managers and colleagues. There are many opportunities to grow and move up within the company as well.
Pros
Yearly summer boat cruise, lots of small interoffice events
Cons
Late shifts
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Excellent workplace
Business Analyst (Current Employee) –  Toronto, ON10 July 2013
A typical workday includes a successful combination of business conduct with a lot of business presentations and reviews.

I have worked into an excellent team of co-workers who were a lot of fun to work with.

The management was really professional
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Productive environment
Business Analyst (Contract) (Current Employee) –  Toronto Ontario21 September 2012
Belair direct is a lovely place to work but the commute has always been an issue to me
Pros
nice benefits
Cons
commute
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environnement de travail
Directeur d'unité Support (Former Employee) –  Anjou, QC28 June 2016
L'environnement ainsi que l'atmosphère dépend du directeur que vous avez. Pour ma part mon gestionnaire était incapable de prendre des décisions. Le résultat du sondage auprès des employés était plus important que faire avancer son équipe. Très contrôlant, malgré que les cote d'évaluation étaient sous notre responsabilité nous n'avions pas de mot à dire. Si il aimait l'employé, celui-ci avait ce qu'il voulait, toutefois, les employés qu'ils appréciaient moins n'avait pas les mêmes possibilités. Pour bien fonctionner fallait dire et agir comme lui, dès que nous avions une opinion différente nous étions catalogué comme étant négatif... Mon gestionnaire obtenait toujours ce qu'il voulait... j'étais la 4e gestionnaire en 6 ans qui faisait pas l'affaire,,, est-ce toujours la faute du gestionnaire immédiat??
Pros
salire, avantage
Cons
aucune pause, aucune transparence, hypocrisie, manipulation
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Environnement agréable
Agente de liaison (Current Employee) –  Montréal, QC19 March 2016
Environnement très agréable. le seul point négatif sont les heures de travail.
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Overall rating

3.4
Based on 19 reviews
5 stars
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Ratings by category

Work/Life Balance
3.4
Salary/Benefits
3.5
Job Security/Advancement
3.3
Management
3.3
Culture
3.8