Pros: fun merchandise, good staff discount., some great head office staff
Cons: long hours, continuous challenges that didn't seem to have an acceptable solution.
My day started before opening hours so that I could reply to emails and do stock management. Then I would try to make room in the very tiny stock room and began unpacking, receiving and entering the huge amount of stock that was coming in and sitting in the middle of the store. Don't get me wrong I loved getting stock but I was receiving an unlimited – more... number of boxes with too much repeat stock that I didnt order or need. Our number one priority should have been our customer but it had to be the stock for too many reasons to mention.
I was on my own in the mornings for about 4-5 hours in order to adhere to the wages budget.
The rest of the day included customer service, merchandising which I loved, pricing, and by the book staff training.
We were not allowed to have staff meetings so staff concerns were not able to be met or new procedures implemented in an organized fashion.
We only had one till/computer system, so entering everything that was required into the one system while serving customers became
Overall there were too many challenges. Solutions were offered but never accepted.
I loved the merchandise and the customers were great.
There was an on going stock replenishment problem that became detrimental to our overall success, particularly over the Christmas Holidays.
These challenges made it very difficult to run an effective business but not entirely impossible.We still made budget,but how much more could have we accomplished given the right tools?
Systems training and Management training wasn't given enough priority.
I experienced concerning challenges with this company that I had never experienced before and probably never will again.
I would say if you want even a bit of a smooth ride don't bother considering a position with Bed Bath and Beyond at the Shirley location unless you are willing to put up with a lot of Drama. – less