Exciting to learn and try so many products - staff are hit and miss
Customer Service Associate (Current Employee) – Ottawa, ON – 13 April 2016
Working with so many products can seem daunting to some, but really, I liked it - so many cool things to learn about and try out. All things I learned about product was self taught - the training was almost non-existent. No matter how much I urged for details on products from management they'd just tell me to fake it and wing it when recommending things to customers. I didn't like that so I spent my own time researching products and reviews to better help customers.
The long term employees were two-faced and jaded. The more casual work force was friendlier and more welcoming.
Management, unsurprisingly was unappreciative of hard working individuals. There were promises of rewards for excessively beating sales targets that were often "forgotten" and swept under the rug. Compliments were few and far in between.
The work itself wasn't hard, even on the busiest days, interacting with customers and making sure they left happy was the highlight of my days. The excellent return policy relaxed many nervous shoppers.
Short, spread out hours, unpredictable schedule.