Network Operations Technician
Beanfield Metroconnect - Toronto, ON

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PURPOSE OF THE ROLE:
The Technical Support Representative will be knowledgeable and professional in resolving customer issues and ensuring that customer service is always the top priority.

SCOPE:
The Technical Support Representative reports directly to the Support Manager and answer’s all customer inquiries by phone or email assisting with questions, complaints and troubleshooting problems.

RESPONSIBILITIES:

  • Answering telephones and being the customer’s (both residential and commercial) first point of contact.
  • Handling technical issues for Residential & Commercial Customers: i.e. VoIP, Internet & Hosting
  • Assist Customer Experience Representatives with technical support as needed
  • Advanced UNIX Server Administration
  • DNS Server Administration
  • Site visits to customer and/or POP locations
  • Troubleshooting hardware problems
  • Setting up Internet connections for both residential & commercial customers
  • VoIP deployment and setup for new customers
  • Working with the Network and Systems Administration team for escalated issues

*Must have a valid Ontario Driver's License


Indeed - 4 months ago - save job - copy to clipboard
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About this company
Beanfield Metroconnect builds, owns and operates the largest private fibre-optic network in Toronto. Our network extends throughout the...