Intermediate Acct Tech (Former Employee), Manitoba – August 14, 2014
Pros: excellent benefits, rrsp matching after a year; flexible hours
Cons: no training, no communication
When you start you're promised the world - training, room to grow, opportunity for education. What I got was not entry level, but a full-on corporate account with no training on the software nor explanation on what information is needed. There is no manual, no formal training, just dive right in and fend for yourself. The first person helping me was patient and could explain well, but he quit because the company screwed him after writing his UFE, and didn't offer the raise nor promotion he was promised. The next manager who was hired from the outside couldn't train nor had any patience. The software was not always smooth and needed tweaking, or remapping, but the manager would do it quickly in front of you "you won't need to know this" - but eventually you do or else you're always asking for help. Time is money, so you can't ask questions as you go, because you're taking time away from someone else who is charging time on a client. The partner that came in a couple times a week does not chat, nor even say hello as he walked by. There are peaks and valleys - the hours you work overtime at tax time can be taken during the summer as flex time which is terrific, but when there is no work there is nothing to do but file, read. There was no work for weeks and they wouldn't train me on anything new. I got laid off for lack of progress. But there were no files to do. I hope all their business leaves for bad service.