Pros: talking and interacting with customers all day
Cons: not enough calls to stay engaged all day
As an IT Customer Service Technician, I provided IT help to the employees of BCLC over the phone, email or in person. I worked directly with the customers to solve their technical issues. Here, I learned troubleshooting techniques, customer service and researching techniques. As I was only in my second year of computing science, I wasn't able to tackle the more challenging problems and had to rely for support from my co-workers. While I enjoyed the challenges I also enjoyed learning from my co-workers how they would solve each problem and interact with the customers. The management was great as he was continually looking for opportunities for me to expand my knowledge and experience within the company. The hardest part of my job would have been overcoming the challenges and finding the solutions for each customer. However, it was very satisfying when I found those solutions and was able to interact with the customer and fix their issues.