Anonymous (Former Employee) – Burnaby, BC – 12 January 2018
My poor experiences were limited to the management and disorganization of the department I worked within; however, overall BCAA is an amazing organization with many great things coming down the line including work/life balance and culture shift.
Insurance Sales Agent (Former Employee) – Abbotsford, BC – 14 July 2017
fun and challenging at times, most staff had been there for many years so we were at each others birthdays, weddings, baby showers and always dressed up at work for Halloween........was sad to learn the travel department isn't part of the group and more as insurance and travel was one big family
Student Service Advisor (Former Employee) – Langley, BC – 3 April 2017
Working at the service location was a great experience. I was hired for the position of the student service advisor and it was an amazing job. At the head office where our training a done, the trainers was great to work and to lean from.
Insurance Advisor/Home Insurance Specialist (Former Employee) – Surrey, BC – 4 February 2017
Excellent benefits, Cares about its employees and was a very stream lined job. I enjoyed the people and the processes. Management is very ethical. I learned to have good sales and loved working in direct insurance sales. Hardest part of the job the work life balance. Occasionally I would work until 7pm when I would be off at 6pm and lived a distance away. Best part of the job was the clients.
Insurance Advisor (Former Employee) – Burnaby, BC – 21 September 2016
I would recommend BCAA to anyone looking for a supportive environment, who is ready to work hard but be rewarded on a regular basis with quarterly performance reflected bonuses, amazing medical and optional benefits and constructive critique by your peers and management. I only left because I had to move from BC ... if I could have worked remotely I would have! I now have a career, not just a job that I love and will continue to pursue in my new province.
Great people, great bonuses, amazing benefits
Sometimes will have to work past scheduled shift if with client
Productive ,professional and friendly place to work
Insurance Advisor (Former Employee) – Maple Ridge, BC – 1 March 2016
I had an excellent working experience at BCAA at the Maple Ridge office. I was part of a very professional team, unfortunately I had to move up north to assist my father so I had to quit the job, otherwise I would have gladly stayed with BCAA.
Good work environment, plenty of training, sales incentives
Member Services Advisor (Current Employee) – Burnaby, BC – 11 February 2016
Its a professional and fun environment to work in with plenty of room for movement and grow with in the corporation. The managers are very approachable and there is always new training every other month offered.
Outbound Calling (Former Employee) – Burnaby, BC – 29 October 2015
I found my experience at BCAA to be very positive.
I learnt a lot. I've worked for BCAA as a Data Entry clerk and Outbound caller. In both of these positions BCAA was very flexible in how I approached problems.
My co-workers were very supportive, and encouraged me when I had questions.
My job title was unique as an Outbound caller, as BCAA typically doesn't call people actively. The hardest part of the job was the establishing a structure around the new practice, while learning the procedure for their calling system and note taking.
Greeter (Current Employee) – Prince George, BC – 7 August 2015
Right now BCAA has a anew CEO that's changing a lot, but because the head office is in Burnaby the PG office isn't acknowledged how it should be. We are a small town office that has a lot of potential but the staff's needs are being dismissed and therefore morale is down. We are constantly measured in sales and have targets for everything you can imagine, and instead of asking why we don't meet them, we're flooded with contests and incentives that we don't need. My boss is amazing and the staff are so kind, just be prepared to have SALES be your main / only focus.
Not only is the business at CAA member driven the company as well viewed the employee's as member and treated each one of us as such. My time at CAASCO gave me opportunity to learn and develop not only my skills but acquire many more.
Starting as a member care counselor, I spent my final years supervising a group of 30+ associates to which I was able to help each one grow.
Insurance Advisor 1 (Current Employee) – Burnaby, BC – 4 February 2015
Too many levels of management to deal with. Dealing with supervisors, team leads, managers and department managers all with different ideas of what your performance should be and what is expected from you. No clear understanding where you should be. While room for you to grow is stated as an option its a slow process unless you have someone in higher tier in management giving you consent to move forward with career. Main person I was suppose to report to was not on my floor and never around when needed. Also never worked my position before how could they relate.