Client Service Benefit Representative (Current Employee) – Victoria, BC – 13 June 2017
A great place to work with lots of advancement opportunities if you have the motivation to move forward with your career. The people there are friendly and helpful. The most enjoyable part of my job is the people I work with.
Change Management Specialist, Consultant (Former Employee) – Victoria, BC – 5 September 2015
The organization is undertaking a large transformation, causing significant changes to the teams, and increasing challenges to the overall morale and trust in the organization. Teams are focused on improving culture and looking to support employees.
A very busy work environment with deadlines; always room to improve yourself.
Benefit Representative (Former Employee) – Victoria, BC – 8 April 2013
A typical day of work would include phone work as well as greeting walk in clients; government employees. Phone work could be government employees as well as their human resources or area contacts. There were several processes to complete for employees where we did pension estimates, purchase of service estimates and other general enquiries from employees. With government, co-workers come from many different enviroments and are very different. I work with anyone as I learned that you don't have to like everyone but you must work with everyone. I learned this early in my career with the government. The hardest part of the job was receiving conflicting information from our supervisors of our specific plan. The most enjoyable part of the job was dealing with our clients and satisfying them with the information we provided.
satisfying job, taking a client from ignorance about their plan to preparing them for retirement.
like i said there were many mixed messages by our higher piers.