Responsible for customer moves, billing inquiries, credit and collection calls.
Responsible for utility energy use, cost of energy for appliances, marketing campaigns.
Responsible for power outage calls, emergency electric calls and always practiced the “one call resolution”.
Displayed exceptional prioritizing and multi-tasking skills during Emergency calls
Operated a multi-line telephone console system and alerting systems.
Effectively asked questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies