Fixed Problems- One face in front of the customer to deal with.
Territory Manager/Senior Account Manager (Former Employee) – Vancouver, BC – 30 March 2017
Asked open probed questions to derive an problem or issue I could fix for my customer. Fix a customers problem earns you the right to sell to your customer! Became a consultant rather than an order taker.
Lots of problems to fix led to great selling success over the years.
Many mergers and acquisitions over that time period.
Customer Care Representative (Current Employee) – Mississauga, ON – 3 August 2016
A typical day at work is a juggling act, making sure you are keeping up with all needs as well as serving current pt's. The hardest part is losing a pt you have maintained a relationship with. The most enjoyable is helping ppl live.
Sales Operations Intern (Former Employee) – Mississauga, ON – 15 July 2016
There seems to be cost cutting here with the new CEO and recent sale of Baxalta. That being said, the ones who are employed seem very comfortable in their jobs, as the Canadian division seems to do well
Analytics (Former Employee) – Mississauga, ON – 24 November 2015
Recent restructuring occurred in the fall of 2015 with almost 10% reduction in headcount. No job security. Low morale. The company has lost/spin off its hemo business. What's left with Baxter now is not as quite profitable as the hemo business. Therefore, future profit is cloudy and fierce competition from the medical device industry as a whole.
Good pay. Comparable benefits to other healthcare companies.
Job security. Medical device business is not growing. Profit is slim.
CUSTOMER ACCOUNT REPRESENTATIVE (Current Employee) – Mississauga, ON – 4 August 2015
• Provided superior A/R, credit and collections for a well-known pharmaceutical company by managing multiple billing accounts, including large volume medical accounts in excess of 14M with maintaining a low DSO (average of 35 days) • Performed heavy customer contact on past due or delinquent account balances, reviewed and analyze problem accounts • Performed all client requests and updates and collection monitoring of all past due accounts, collaborating closely with Customer Service, Tax, Sales and Marketing representatives to resolve billing disputes • Ensured that any payment discrepancies were accurately tracked and reconciled with Customers by investigating all variances, determining and documenting a suitable resolution • Organized, reviewed and processed Summary Monthly billing transactions for (PD) Peritoneal Dialysis customers • Investigation of Pricing, Tax and Freight discrepancies and resolution through keying of Credit/Debit and corrected Invoices • Ensured that all payments received within A/R portfolio were accurately keyed in into the A/R module of the JDE system in timely manner to meet month end requirements • Back up for Daily Bank Deposit for company deposits to third party for Cash Application process • Other duties as required which would include record all collection calls and follow up in Customer files, including changes and updates to Customer accounts • Retrieve cheques and related back up to resolve unapplied/unreconciled payments • Responded to Customer requests with a sense of urgency • Assisted other Customer Account Representativesmore... with keying of Credits and other projects as requested • Monthly Management meetings to discuss accounts/risk accounts, kept deadlines, work with confidentialityless