Director of Operations
Banyan Community Services 2 reviews - Hamilton, ON

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Position Title: Director of Operations
Reporting To: Chief Executive Officer
Location: Hamilton, Ontario
The Company: Banyan Non-Profit Management Services
The Banyan Group has been supporting families and children, and, promoting the wellbeing of the community (Hamilton and area), for over 50 years:

Banyan offers a variety of unique programs for children, adolescents and seniors including youth homes and guidance for young offenders, in the Hamilton area. They are dedicated to improving the quality of life in their community by providing support and leadership to a range of services for people at risk.

Some of the Programs provided by Banyan include:

Camp Maple Leaf (Charity)
Camp Maple Leaf provides a residential camping experience to children facing economic or social barriers. Camp Maple Leaf is located on a 104 acre island in Pigeon Lake in the Kawartha region

SNAP® Connection
SNAP® (STOP NOW AND PLAN) is a program that teaches participants to regulate their anger by stopping their actions, thinking and planning positive alternatives before they act impulsively. Boys (between the ages of 8 & 12) and their families participate through the Under 12 Outreach Program (SNAP® for Boys). Girls and their families participate through the Girls Connection (SNAP® for Girls).

Residential Facilities:
George R. Force Group Home: 16 bed open custody/detention home (Hamilton)
Arrell Youth Centre: 30 bed secure custody/detention program (Hamilton)
Peninsula Youth Centre: 32 bed secure custody/detention program (Niagara)

Banyan’s youth justice residential programs (George R. Force Group Home, Arrell Youth Centre, Peninsula Youth Centre) are designed for boys between the ages of twelve and eighteen who have been charged or found guilty of an offence under the Youth Criminal Justice Act (YCJA).

Youth Justice Intervention Program (Hamilton and Niagara):
Banyan’s Youth Justice Intervention Program, in partnership with the Ministry of Children and Youth Services’ Probation Services, provides reintegration and intervention supports to young people who have been in conflict with the law. The program assists these young people in identifying resources to meet their housing, employment, education, and health needs. Banyan’s staff maintain contact with the young people to help them successfully re-establish themselves as part of the community.

Grocer Ease:
Banyan's Grocer-Ease program provides a grocery shopping and delivery service for elderly, unwell, or disabled persons who are unable to get out and purchase their own groceries.

Foster Care
Banyan’s Foster Care Program is focused on high risk children from regional Children’s Aid Societies, where families work closely with the foster children to develop their individual capacities to make good choices, stay in school, and develop a network of peers that promote positive social interaction.

Clinical Services
Banyan’s Clinical Services provides support and counseling services within Banyan Community Services. Banyan’s clinical team includes registered psychologists, social workers and clinicians that have extensive experience in assessment, diagnosis, counseling and consultation.

The primary role of the Director of Operations is to act on behalf of the organization to oversee the management and development of the organization’s programs and services. As such, the Director of Operations assumes full responsibility, as delegated by the Chief Executive Officer, for the overall functioning of the organization’s programs and services with an emphasis on asset management and protection.
Scope and Responsibilities:

  • Understand and clarifies the broader purpose and mission of the organization by aligning the program/service goals, objectives and priorities with the overall organization’s financial and growth initiatives:

o Integrate and balance strategic initiatives with day-to-day activities;
o Set priorities to minimize ambiguity, ensuring plans balance the focus between people process and results.

  • Participate as part of the organization’s Senior Management Team, and under the leadership of the Chief Executive Officer in:

o new program and service initiatives;
o policy development and review;
o strategic development and long-term planning to meet organizational, community, funder, and legislative requirements and changes ;
o crisis management and resolution;
o monitoring of the financial affairs of the organization;
o budget development;
o risk management.

  • Participate as the organization’s representative, in a collaborative and/or consulting role on a variety of organizational, program, and external committees to discuss organizational and community issues and initiatives:
  • Lead the team of Program/Service Managers ensuring:

o compliance within each program and service with all organizational policies, procedures, and legislative requirements;
o organizational facility resources are properly maintained and meet organizational, funder, legislative, community, and client needs;
o provide senior management supervision and support to the Program/Service Managers.

Experience / Skills Required

  • Ten (10) years progressive management experience at a senior level leading multiple entities/programs in a non-profit environment. Experience managing Transfer Payment Programs a definite asset;
  • Proven leadership skills with strong analytical skills and sound judgement;
  • Strong budget management with an aptitude in tying budget to strategic goals and outcomes;
  • Excellent communication skills – both verbal and written;
  • Fully literate in the application of the Microsoft Office Suite of programs;
  • Strong working knowledge of the value added of computer systems in client services and administration/management;
  • Experience in a unionized environment with collective bargaining experience a definite asset.


  • University degree in business or related field with demonstrated continuous professional development.

For additional information, please contact:

Tristan Brown
Research Associate
DHR International
10 S. Riverside Plaza
Chicago, IL 60606
T: 312-782-1581 ext. 3205

About this company
2 reviews
Banyan Community Services is the experienced builder of supports to enhance the well-being of families and communities. As community...