Pros: very simulating, complex fast paced environment
Cons: limited career opportunities over the long term.
Receive on a daily basis incoming calls from existing and new customers regarding investments accounts, products, trends and strategies to adopt in their investment portfolio.
The goal is to maintain a high level of customer service and provide one call problem resolution.
As well, we need to interact with multiple departments in order to coordinate the research and resolution of multiple kind of customer needs.
Acheive the annual financial objectives, and quality call objectives rated by customers.