Banque Nationale Du Canada Employee Review

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Poor, Poor Management & Training
Customer Service Representative (Former Employee) –  Ontario, Canada14 September 2013
I was employed with the National Bank for a few months as a bank teller. I received a full week of computer training (reading through the banks PI's and security procedures) and probably 4 days max. of hands on training alongside another employee. Then, thrown onto the floor with my own cash and told "good luck!". The National Bank's computer system is so,so incredibly outdated - absolutely everything needs to be typed in by hand including certain screens you wish to access - you have to type in the screen name. (Complete waste of time!) The staff was far from helpful, huffing and puffing anytime I had to ask a question or need assistance. The Customer Service Manager rolled her eyes at me on several occasions for doing things incorrectly during my first couple of weeks. The Senior Customer Service Representative was so incredibly unpleasant to deal with every single day of work. The Branch Manager hardly ever spoke to the staff or acknowledged us, there were only about 9 employees. I decided to resign because the environment was so poor & the minimal to zero training made going to work an awful experience.
Pros
No weekends ; No nights ; Hour long lunch
Cons
No hours ; Minimal staff ; Ignorant Management ; Ancient computer systems ; ALMOST NO TRAINING
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Great place to work
Bank Manager (Current Employee) –  Ottawa, ON11 December 2017
Awesome people and great vision of the future banking landscape. highly recommended!

Lots of opportunity to develop and learn with the full support of the company behind you.
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Healthy work enviroment
Conseillère en finance personnelles (Former Employee) –  Lachine, QC7 December 2017
It's a big financial institution and very conservative when it comes to risk although they have good financial products and good customer oriented staff
Pros
Good exposure to different segments of people
Cons
very long hours of tough work
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Overall rating

3.9
Based on 341 reviews
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Ratings by category

Work/Life Balance
3.8
Salary/Benefits
3.7
Job Security/Advancement
3.5
Management
3.6
Culture
3.7