Customer Service Representative (Former Employee), Ontario, Canada – September 14, 2013
Pros: no weekends ; no nights ; hour long lunch
Cons: no hours ; minimal staff ; ignorant management ; ancient computer systems ; almost no training
I was employed with the National Bank for a few months as a bank teller. I received a full week of computer training (reading through the banks PI's and security procedures) and probably 4 days max. of hands on training alongside another employee. Then, thrown onto the floor with my own cash and told "good luck!". The National Bank's computer system is so,so incredibly outdated - absolutely everything needs to be typed in by hand including certain screens you wish to access - you have to type in the screen name. (Complete waste of time!) The staff was far from helpful, huffing and puffing anytime I had to ask a question or need assistance. The Customer Service Manager rolled her eyes at me on several occasions for doing things incorrectly during my first couple of weeks. The Senior Customer Service Representative was so incredibly unpleasant to deal with every single day of work. The Branch Manager hardly ever spoke to the staff or acknowledged us, there were only about 9 employees. I decided to resign because the environment was so poor & the minimal to zero training made going to work an awful experience.
Customer Service Representative and front desk (Former Employee), Gatineau, QC – January 25, 2016
Typical day at work is customer service and administrative work or filing when no clients. Learn everyday if you work the Financial Advisers in your free time or when not busy. Team work is key and a good family atmosphere.
Personal Banking Advisor (Current Employee), Montréal, QC – January 7, 2016
Pros: job stability
Cons: they are constantly raising sales targets
You get to work and you need to catch up on any existing changes. Everything is constantly changing in the banking industry. You then complete customer demands, meet with them and try to identify their needs and offering them the appropriate solutions.
Great for getting experience and applying it elsewhere
Customer Service Representative (Former Employee), Montreal, Canada – July 29, 2015
Cons: Long hours, non supportive superiors, very stressful
The bank is very stable generating millions of dollars in profit on a yearly basis. They take good care of their main share holders and the people who bring significant amounts of money on a regular basis. On the other hand they disregard their employees. Basically, they overwork you for the least they can pay you. You would have no appreciation for your work or your effort.
Customer Service Representative (Former Employee), Montréal, QC – June 22, 2015
A typical day at work was usually me serving clients and trying to get them to buy products from the national bank. I learned great skills in the sales department, I learned to work independently, I learned to be quick on my feet and solve problems as fast as possible and I learned how to work effectively as a team. The hardest part of my job was learning how to make a sale when the client was stubborn. The most enjoyable part of my job was interacting with clients and meeting new people
very bad management team at Retail Credit Center in Mississauga
analyst (Former Employee), Mississauga, ON – June 2, 2015
The managers focus on making your life difficult You have to explain bathroom breaks to them. In last few years they turned the place into real sweat-shop They micromanage you. They care only how to make your life miserable. They have no other focus. Everyone with brains left or is looking for another job.