Customer Service Representative (Former Employee) – Ontario, Canada – 14 September 2013
I was employed with the National Bank for a few months as a bank teller. I received a full week of computer training (reading through the banks PI's and security procedures) and probably 4 days max. of hands on training alongside another employee. Then, thrown onto the floor with my own cash and told "good luck!". The National Bank's computer system is so,so incredibly outdated - absolutely everything needs to be typed in by hand including certain screens you wish to access - you have to type in the screen name. (Complete waste of time!) The staff was far from helpful, huffing and puffing anytime I had to ask a question or need assistance. The Customer Service Manager rolled her eyes at me on several occasions for doing things incorrectly during my first couple of weeks. The Senior Customer Service Representative was so incredibly unpleasant to deal with every single day of work. The Branch Manager hardly ever spoke to the staff or acknowledged us, there were only about 9 employees. I decided to resign because the environment was so poor & the minimal to zero training made going to work an awful experience.
No weekends ; No nights ; Hour long lunch
No hours ; Minimal staff ; Ignorant Management ; Ancient computer systems ; ALMOST NO TRAINING
CONSULTANT (Former Employee) – Montréal, QC – 4 November 2016
The team was very nice and people help a lot and you could learn a lot. Projects are created but they are not well prepared, you begin the project. resolve problems and then the project could be finished
I enjoyed working at the bank, I had a great supervisor from whom I leaned a great deal in continuous improvement. We worked together to constantly improvre the methods used to accomplish the certifications.
Canada- Call Centre Agent (Former Employee) – Montréal, QC – 10 October 2016
A typical day at work was really busy, we had a lot of calls in a day to handle. The satisfaction of solving a costumer problem helps a lot to have a good day. The team working was excellent, we all worked together on any kind of problems.
Coordinator (Current Employee) – Montréal, QC – 26 August 2016
Overall good employer, good salary, good benefits. Good work environment. I don't have much more to say, it was pleasant working there but I don't want to work in Montreal anymore and jobs on the south shore are rare.
Customer Service Representative (Current Employee) – Mississauga, ON – 12 July 2016
I learned effective customer dealing. My co-workers are cooperative and work with team spirit. When the client does not have any package on his account and the charges has been deducted and he is not willing to pay. Meeting service targets.
Front Line Advisor/Customer Service Representative (Current Employee) – Brampton, ON – 2 June 2016
I love working at the National Bank, one of the main thing about working here is that everything is manual that way you are learning much more rather than just punching numbers. I have learned alot from this work experience in terms of customer service and doing it right the first time. Management and co-workers are very friendly and motivated in terms of sales and being diverse. The most hardest part of this job is since there are not many branches in Ontario it is very hard to grow within the organization.