Help Desk Analyst (Microsoft, Citrix, VP) (Current Employee) – Montréal, QC – 19 April 2017
Decent work environment, for the most part. The pay and benefits are good, but that leads to a problem with stagnation within certain fields, as a high percentage of people who work there tend to stay until retirement. In the tech field, this didn't leave a lot of opportunity for advancement or movement.
lack of opportunity to advance or grow within chosen field
Direct Banking Manager (Former Employee) – Calgary, AB – 18 April 2017
I LOVED working at the Calgary BMO. We had great team leads and fantastic corporate folks. I was very sad that they shut down the Calgary location but I still keep in contact with many of the folks that worked there.
Poor culture that does not reward innovative thinking
Project Manager (Former Employee) – Toronto, ON – 11 April 2017
Great people but sub par management. The job security that once existed is no longer likely as cost cutting is the primary focus . Employees would be more invested in the success of the bank if they felt their efforts were noticed and appreciated.
Relationship Specialist (Current Employee) – Toronto, ON – 6 April 2017
This is a good place to work but not so good salary structure . Also it is not very easy to get career advancement within the organization. That's why a lot of people start looking elsewhere after few years.
Productive people with as much training as you need to advance your career
Assistant Branch Manager (Former Employee) – Hamilton, ON – 30 March 2017
Bank of Montreal is a great institution to work for. The people are efficient and well trained in their roles as well as behaviours. If you want to advance and you are doing a good job, there is always opportunity with all the training that you can acquire through their channels. I recommend Bank of Montreal.
IT Project Manager / Project Coordinator (Former Employee) – Toronto, ON – 29 March 2017
BMO Mastercard was my first bank to work for. The info and data security structure is pretty strong and is taken seriously. The management and work environment was excellent to work in. Most of the time the work life balance was enforced by all levels of management. HR was very involved with employee well being. Again very driven set of people to work with. The CIO to sr managers all got involved with discussions. once a month we had casual fridays and the CIO and IT department went to the local restaurant to have informal discussions. Loved to work at BMO MasterCard. Unfortunately all good things come to an end. The department was merged into enterprise IT.
Excellent workplace to develop an array of skillsets
Customer Service Agent; New Employee Trainer (Current Employee) – Montréal, QC – 29 March 2017
Working with The Bank of Montreal has been a remarkable journey. I communicate with a variety of customers on a daily basis have learned to adapt and position the conversations for the best interests of the Bank as well as the customers. Workplace culture is phenomenal and have an opportunity to work with coworkers from an array of backgrounds. The working milieu of the workplace is a wonderful place to join.
Great opportunity to meet new people from around the country
Productive workplace where we work as one bank with great teamwork.
Customer Service Representative (Current Employee) – Meadowvale West, ON – 23 March 2017
A typical day at work in coming into a great environment where help is always there whenever you have questions or you are having difficulty facing a issue. Management does their best to provide you with their undivided attention and help whenever associates need it. The workplace culture is great. Whenever my team has time we always have team outings and pot lucks to remind us that with work, there is also a some fun that is needed. The hardest part of my job is dealing with upset customers with issues relating to their banking needs. However, the most enjoyable part is always finding a solution for them which results to them being happy. With my job I learned how to speak to people, how to handle irate customers, and how to give customers the best solution that fits their own needs. I have obtained confidence in my role by being in these difficult situations by dealing with them and learning through them.
always targeting an average of two minutes spent on each call