Customer Service Agent (Former Employee), Toronto, ON – July 18, 2014
Pros: excellent customer service and sales position.
As a Customer Contact Agent with Bank of Montreal I had the opportunity to develop techniques as a sales and customer service person too. I had weekly referrals to meet and also I had to provide exceptional customer service. I also develop strengths like adhering to schedule, following manager instructions and working with colleagues.
Senior Customer Service Representative (Former Employee), Brantford, ON – April 28, 2014
Pros: great hours
Cons: not enough training
Posting entries, analyze irregularities and meeting strict deadlines . I worked with customers to assess and resolve account issues that may have been posted to their account in error. I would rectify or escalate conflicts to appropriate department and follow up within a 48-hour time frame.
It is priority to maintain all customers' personal information – more... confidential and handle with the utmost care. – less
Customer Contact Agent (Current Employee), Mississauga, ON – April 20, 2014
Pros: job growth, recognization
Cons: lunch break
Day at work is good. Everyday is a learning day. Learned and upgraded my customer service skills. Management is always there to support you. Co-workers are all helpful. One has to enjoy his work to avoid the hardest part of the job. Talking to irate customers :)
It's a comfortable place to work. We sometimes go out as a team when we have a good sales.
Senior Customer Service Representative (Current Employee), Toronto, ON – April 7, 2014
Pros: i have great clients
Cons: the people around you are not positive thinker like myself.
The typical day at work would be doing the ABM deposit processing, and Night deposit. I start at 8:30, Transactional services people paying bills, processing deposit. I have learned part of the assistant managers responsibility, whenever they are not around. My co-workers are close to me specially my co-customer service employee. The hardest part of – more... the job now is meeting the target because they change the way they measure our mastercard sales.
The most enjoyable part of the job is helping the client and knowing that you did your work efficiently and your client leaving happy specially when they come to you with problems and you are able to help them. – less
Assistant Manager Customer Service (Former Employee), Toronto, ON – April 1, 2014
Dealt with Customer complaints in a professional manner. Ordered cash and coin for branch. Trained and coached a team of 5 employees. Co workers were great to work with. Learned to deal with difficult situations.
Financial Services Manager (Current Employee), Toronto, ON – March 29, 2014
Cons: long hours unpaid
Engaged customers in complete, needs based conversations to understand the customers’ needs, and guide them with the right options and solutions for both lending and Investing products Provided relationship management for personal customers and individuals connected with commercial accounts Completed lending applications for clients using ALD and CFS – more... programs Registered as a Investment Sales Representative (RISR) and Lending Qualified Proactively contacted customers by making out-bound calls from leads and multiple customer databases to create and book opportunities Engaged as a Ambassador for Employee Campaigns and hosted charity events within our – less