My co-workers and customers are like my family. Truely enjoy my days.
Pros: Excellent Co-Workers
Cons: Hours of service are decreasing due to digital banking.
I just love to go into work everyday and see my co-workers and my customers. I love to bring a smile on everyone's face daily. I give 100% of myself to my job and my learning opportunities. Everyday I am the primary point of contact for my walk-in clients. I complete the transactions requested and proactively identify customer needs and refer to appropriate partners. I answer phones, do filing and contribute to daily branch meetings. In the banking industry change is a daily ritual. As the bank evolves into a digital world, the need for me to adapt to change is difficult, but demanding, therefore, I take change with the upmost positive attitude. The hardest part of my job at this time would be the uncertainty of my full time position within the bank. The Customer Service Representative role is becoming less and less required within the branch due to the digital banking opportunities we offer to our clients. The convenience offered to our clients through Online Banking, Telephone Banking, Mobile Banking and Automated Banking Machines has proven to be desired by our Customers. The need for a client to walk into a branch is far and few between, except for that handful of client's that refuse to go digital. Just recently it has been announced that our branch hours are being decreased effective April 11, 2016 which will have a huge impact on my role in the future. I require a full time job consisting of at least 37.5hrs / week. This is why you are reading my review. I feel it is in my best interest to keep my options open. Thank You.