A day at work as a teller included managing the line up with typical banking transactions, educating clients about alternative and electronic methods of banking, sharing product knowledge to suit client needs, and booking appointments for the financial service managers.
I learned the responsibility of representing a company's brand, patience, and a lot about finances and credit.
Management differs from branch to branch. They can be involved and empathetic or aloof and demanding. Their performance review structure gives you an opportunity to argue your score and they take your opinion into consideration.
Co workers vary - some people have been with the bank for 30+ years and are settled in their roles, some are keen to grow, and others are disinterested in their job.
Being limited in your role is a hard part of this job.
An enjoyable part of this job is witnessing the improvement you can make to a client by helping them settle their finances and demonstrating patience in a frustrating situation.