Sales & Services Specialist (Current Employee), Herndon, VA – January 12, 2014
Pros: healthcare benefits and general benefits
Cons: short breaks
Usual hours are from about 830am to 530pm. Learned a lot about how the retail banking system works and how banks make decision about credit, loans and also what kind of fees they refund. Work environment depends on what branch you are located and is constantly changing with employees transferring and moving up.
Operations Control Analyst (Former Employee), Dallas, TX – September 10, 2014
Bank of America was a great company to work for, a typical day at work for me would always consist of a variety of general office duties. My management team was good. My co-workers were great. The hardest part of the job was to try to complete all the different task on a daily basis. The most enjoyable part of the job was working with a nice group of – more... people. Bank of America also helped me with personal growth, as an individual and as a professional. Bank of America helped me to develop social skills. – less
Officer; Associate Vendor Manager (Former Employee), Simi Valley, CA – September 10, 2014
Pros: benefits, job flexibility, team atmosphere
Cons: advancement, training, technology
In my 3 years with Bank of America I grew into a new role each year. Although the Bank has a strict rule about being in a position 12 months before moving onto something else; I have to say that my management team did everything to make sure I could get where I wanted to go once that time was up. Management itself is a bit disconnected from their particular – more... department, very few managers here have people skills. They are good at their process, but lack knowledge in how to lead their people to be good at it as well. I have to say I was pleased with the opportunities and benefits the Bank provided but was put off by the unwillingness to stray from written policy when something required a more human approach. The real problem with this company lies in the recruiting and training; if there were a category for this I would rate negative stars. Each position I went into, I was promised things that didn't exist such as the ability to work from home. When I asked about it later, HR stated that it was being considered at the time but it is ultimately up to the department to approve any MyWork (from home) positions. The training in the majority of cases consisted of a PowerPoint print out, a couple of online classes and a couple of days sitting with a random associate that did your job. Considering these were people's home loans I was working with, I would think that they would have more checks and balances when it came to training. When I would bring it up that our training needed beefing up, I would hear, "well, that's not in the budget." All in all, I'd definitely recommend Bank of America as a place to launch a career. It is a good culture with some good people trying to make the financial world better for consumers. Make sure though that everything the recruiter promises is in your employment contract before you sign it. Also a word to the wise, understand your policy and procedure guides because they will be followed to the letter when dealing with any situation. – less
Operations Specialist III/Accounts Payable (Former Employee), Westlake Village, CA – September 10, 2014
Pros: free snacks once in a while
Cons: short breaks
My daily job is always challenging. I've learned a lot of things from a to z. People are nice and professional. They treat you with respect. Most of my co - workers are fun to be with. They are mostly team player like me. I could not say any hard work because for me I always consider them as a challenge. Everyday is always a special day because people – more... around are friendly and fun to be with. – less
Assistant Supervisor (Former Employee), Manila, Philippines – September 10, 2014
A typical day for me was making sure i get to talk to my team what would be our goal (daily,weekly and monthly) this is to make sure that everyday we have a target an we're one team to hit the target, i make sure the work is fun and enjoyable, i always like to hear the ideas of my co-league in order to promote and enhance our customer service skills – more... hence it's all about making sure our client is satisfied and I've done an exceptional work to assist them, it's all pure customer service, on the other hand administrative work when I'm in front of my computer,all I know is that there's no perfect human being so there may be some bad things about the management or the people around me but whatever it it is , I need to be resilient to all of it and just move on to my life and cope with those who are around me, it's me who decide what I want and where i would be .. meaning it's all about positive mental attitude towards work towards my co-league and the management. – less
Great company to work for and you are always surrounded by employee's that care
Personal banker/ Call center Rep (Former Employee), Riverside, RI – September 9, 2014
A high volume work load each day, with sometimes receiving 120 phone calls, but there was always management around to help with unresolvable situations. It was satisfying helping each client with their account and being a brand for the company.
Clerical Assistant III (Former Employee), Fort Worth, TX – September 9, 2014
This taught me how to identify loan documents. The hardest part was the learning. Something different everyday was alot to take in at once. The greatest part was that they never stop trying to teach you something new.
Sales and Service Specialist (Former Employee), Kernersville, NC – September 9, 2014
Pros: good benefits
Cons: difficult to advance
My first 5 years with the company were great, I started part time while going to college and they were very flexible with my scheduling and have great benefits such as tuition and day care reimbursement and paid time off. I enjoyed most of my co-workers and management. I was adequately trained and promoted quickly. And even though it can be difficult – more... working for a company with a wavering reputation I felt it challenged me to be even better at my job. When we transferred to this area I was forced to take a demotion, was passed over for promotions several times, and received minimal pay increases. To my surprise, I was dismissed for violating an "attendance policy" that I had never been made aware of while taking care of my sick child while my husband was deployed overseas. Subsequently my position was eliminated at the banking center. – less
US Trust Senior Customer Service Rep (Former Employee), Tempe, AZ – September 9, 2014
Cons: short breaks
Although management in some departments is lacking, and they treat their temp workers like lesser beings, once you are able to become a permanent employee they provide you with a lot of great benefits. Hours vary depending on department but for the most part their schedules are great and you get a lot of vacation time and holidays from the start. They – more... stress their culture and believe in helping people which is good. – less
Mortgage Collector (Former Employee), Bryan, Tx – September 9, 2014
Handled calls from Customer that was 1-3 months behind on the house mortgage payments. I would do work out plans for the customer to help them save their house and if they didn't qualify for the hardship programs I would add an advisor to help them.
Customer Service Specialist I (Current Employee), San Antonio, TX – September 9, 2014
Pros: the pay was exceptional
Cons: management changes are too frequent
Great place to work. The pay was excellent. The management changed to frequently, that was hard. I learned everything about several types of mortgages and underwriting. The people were the best part of the job.