Sales & Services Specialist (Current Employee), Herndon, VA – January 12, 2014
Pros: healthcare benefits and general benefits
Cons: short breaks
Usual hours are from about 830am to 530pm. Learned a lot about how the retail banking system works and how banks make decision about credit, loans and also what kind of fees they refund. Work environment depends on what branch you are located and is constantly changing with employees transferring and moving up.
Technical Writer- Procedures- Operations Manager (Former Employee), Thousand Oaks, CA – December 16, 2014
Successfully managed team of forty-fifty people responsible for all back office processes, research and exceptions for both carrier and agency. Management responsibilities included defining and communicating clear team and individual goals, facilitating team training, mentoring team members, implementing structured and effective management routines, – more... managed all budget and cost allocations for direct team performing employee, performing performance counseling as needed and interviewing prospective team members. • Consistently met and exceeded established service level agreements. Maintained performance records of daily, weekly and monthly targets and company goals • Prepared and implemented action plans according to latest policies established by upper management, product, legal, underwriting, compliance etc. • Reviewed and updated procedures to ensure effective and satisfactory service to the customers and business partners (Quality assurance, process improvement) and responsible for the creation and maintenance of document policies and procedures. • Key business contributor in implementation, testing and training of new agency servicing system. • Interfaced with internal IT group to document, resolve, and test system deficiencies and solutions. – less
Very restricted environment with high expectations.
Teller (Former Employee), Hot Springs, AR – December 16, 2014
Pros: free bank accounts, good benefits.
Cons: short to no breaks, high sales pressure, varied work schedule
I was a bank teller that handled up to $50,000.00 a day. Most days I worked the commercial window which required me to be very focused due to the large amount of cash that I was accountable for. In addition to cash accountability, I was required to sell a number of products per week. I had to study information on my lunch break that was needed when – more... the auditors came. – less
Development Team Leader (Former Employee), Albany, NY – December 16, 2014
Pros: team building, management and vision.
Cons: pay for performance was weak.
Overall it was a good place to work. Management was engaged with our mission and cross training between team was good. Software engineering processes were lean and effective. Formal training was rare and when it did happen it was not timely.
Account Advisor (Former Employee), Newark, NJ – December 16, 2014
Pros: excellent benefits
Cons: demands were very high
I fielded calls for increased lines of credit or questions on clients statements. I was also required to make decisions concerning APR. I increased company revenue by promoting balance transfers and avoiding account closures.
Management went out of their way to promote a pleasant work environment. They had monthly meetings and acknowledged people for – more... their work.
The hardest part of the job was maintaining a high level of profit b closing the deal on the first call. Clients often wanted to make a call back concerning the offers given to them.
The most enjoyable part of the job was being made to feel as you were part of the overall corporation. – less
Customer Service and Sales (Current Employee), Newark, DE – December 16, 2014
Pros: schedule options upon being hired, made friends, random parties and celebrations
Cons: management and training, expectations were not clearly expressed in training
The benefits and hours are pretty good, but the management and training needs a lot of work. They are so focused on sales that it stresses people out. Most of the people in my department either post out to other jobs at the one year mark (in this department you have to be there for one year to post out) or they quit. The goals the expect us to reach – more... are pretty outrageous, considering the economy and the amount of competition out there in the card industry. Management is not very helpful, never around when you need them, and annoyed when you have questions, but then they give you flack when you perform poorly... – less
Sales and Service Specialist- Primarily (Former Employee), Mesa, AZ – December 15, 2014
This was a very enjoyable work environment that had stability in hours, but limiting because of compensation. I learned not only about bank regulations and mortgages but i also gained the experience of meeting sales goal requirements each month. My staff was friendly and outgoing and a pleasure to be around. The hardest part was my income, but that – more... did not stop me from the best part of my job, meeting those goals every month. – less
Personal Banker (Current Employee), Waltham, MA – December 15, 2014
I came back to work for Bank of America when an old manager called to ask if i would be interested in an opening in her market. I was happy to return, and I can recommend it for a retail banking job. The goals are not easy, but the product is reliable and you have a clear idea of how to get support and follow on anything you might need.
It is entirely – more... a sales position, but I am able to manage performance for a few of my coworkers so the experience has been valuable. – less
Personal Banker (Current Employee), Greenlawn – December 14, 2014
Pros: great benefits
Cons: everything else
Banks are all changing, they're all going back to their old ways, where sales and hitting goals was a priority. Bank of America has great benefits but the training from the very start is appalling. You are behind a computer for 7 hours straight taking useless training courses that you don't even use at the end of it all. Management are not going in – more... the right direction! Greed, Deception and Numbers is all coming back, not as open like back in the days but it certainly has become a come back! – less
Mortgage Servicing Specialist Lead (Former Employee), Plano Tx – December 12, 2014
Typical day • Coordinate and facilitate the communication of new or changed regulatory requirements impacting Loss Mitigation Affidavit. Provides support to our attorney network. Work with Default and Foreclosure servicing along with other lines of business and key support partners to ensure initial impact determination as well as detailed implementation – more... action plans are documented. Ensure compliance with regulatory requirements will be executed within prescribed deadlines. Review implementation action plans for adequacy and completeness. Ensure concerns or gaps are identified and addressed timely. Requires thorough operations knowledge of specific products/ services line managed, usually gained through operations experience. – less
Unit Manager Compliance Risk / AML / OFAC (Current Employee), Charlotte NC – December 12, 2014
I am a Unit Manager for Compliance Risk. Manage five Team Managers and associates. I oversee the highest profile compliance special projects for the bank. These are the Senior Political Figures, Non Government Organizations and OFAC Quality Assurance.