It was the best experience. I learned so many things in such a short period.
A typical day at work was..
I start at 8 am, go to my office, start taking calls, helping customers with their credit cards issues, do whatever it takes to make the customer satisfied. at lunch, all the co-workers meet at the cafeteria, most of time we talk about every call we had, and what are the procedures we took to resolve the problem and showing the customer that we care about him
The hardest part of the job,
The bank of America, they care, they love and their loyal to their customers, nothing is hard for them if its for the benefit of the customer. However, sometimes it happens that we can't do anything to help the customer, and that's the hardest part.
Bank of America care about their employees, they do so many activities to keep us in a positive mood., almost every day they do a barbecue for us outside, we play soccer, tennis, and so many other activities. I really enjoyed the incentive part, because I love challenge, I love making my customers happy and at the same time, I'm leaving my work with a smile, and I say to myself, I did a great job and I win the incentive.