not a bad place to work if they would hire people directly, and not through vendor relationships
Collections Officer/ Customer Service (Current Employee) – Toronto, ON – 25 July 2015
a typical day at work is receiving inbound and making some outbound collection calls related to personal and business credit cards. i actually like/d doing that and speaking with people and helping them get back on track with their credit card payments.
what i didn't like was that i was a Bank Of America (BOA) employee only associated/ through a vendor. so basically the bank pays these companies the contract to collect delinquent money from credit cards, and these companies called vendors, employ people at low wages, no benefits, high turn over and which results in low morale.
BOA has the money to employ people and give these vendor employees benefits, something the vendor i am associated with does not do. BOA is a struggling organization, lots of errors, inconsistencies and no customer service, so they need people like me to make a person or business actually feel good about a plan to get back on track.
the hardest of the job was dealing with internal staff that had no customer service skills, would not reverse service fees, would provide inconsistent information. the most enjoyable part of the job is helping a customer or business get back on track with their credit card financial life. i would recommend that BOA also hire people associated with vendors.
sad to say, from what i know i wouldn't recommend doing personal or business, business with BOA, based on how they treat their customers/ clients in collections. just my 2 cents.
thanks for reading this review.
stimulating work, good place to develop negotiation skills, good place to learn finanical discipline from a personal and business perspective
lack of good trainers, no customer service, high internal errors, low wages, no benefits. .