Customer Service/collector (Former Employee) – Toronto, ON – 6 June 2017
Analyzing customer debt in order to set-up an arrangement plan and set-up the write off accounts on Excel Sheet;identifying causes for non-payment and communicate problems for corrective action to be taken.
Credit Card Services (Former Employee) – Ottawa, ON – 29 April 2017
put on notice for taking 3 sick days when i had H1N1 flu. ( and provided a doctor's note) This was at the same time that an entire team plus their manager missed a week for the same reason with no repercussions. Watched high performing sales people lie, cheat, sleep with their supervisors and do drugs in the stairwell. when one of them realized i had seen them said they could do whatever they wanted because they sold more than anyone else and were untouchable. They were right.
Software quality assurance consultant (Former Employee) – Toronto, ON – 28 February 2017
. Days are different and teams are different but working with most teams have been fun and learning. We have had very SHARING development team which helped resolve matters fast. .Enjoyable is 'everything' - projects, people interaction, new knowledge gained. I am curious to learn - in depth knowledge seeker. . Management is very well organized but the usual 'project cost cut and cancellations by business partners affected us all. .Hard part is "change in requirements in the last moment and having to re do work, unpractical time lines . Learned at work is - you make yourself happy by sharing the knowledge. (my production - business knowledge was valuable to co team, development and even some management who knew not much of the business side)
Collections Agent (Current Employee) – Toronto, ON – 6 January 2017
The hardest part of the job when you try to make the customer how credit card works and customer don't understands. I have learned a lot about credit cards and experienced a lot from understanding from customers life event.
Customer/ Financial Service Representative (Current Employee) – Toronto, ON – 6 August 2016
A regular day at my current job would consist of routine work however given the role is customer and financial assistance, there is always a chance for challenges. The workplace has a welcoming environment which is helpful when needed but also allows one to independently perform.
Credit Card Compliance and Collection Specialist (Former Employee) – North York, ON – 31 May 2016
Its an excellent opportunity to work with Bank of America outsource. They are very helpful and respectable to response. The training programmer is awesome. Co worker are friendly to help each other. The hardest part is to deal with difficult customer. Enjoyable part is to have nice colleague around me.
productive always felt like family excellent business
Supervisor (Former Employee) – Toronto, ON – 29 October 2015
working at zakho convenience felt like it was my own, never was troubled ensure work was done. my co-workers were like family we all got along. management was understanding thru all situations, I would say everyday s a hard day but as we all worked as a team we got thru everything together.