Senior Bilingual Customer Service Officer (Current Employee), Ottawa, ON – October 17, 2014
Pros: help customers, excellent team, interesting product
Cons: annual income
Provide accurate, delightful, and efficient customer service to our valued customers and assisted with routine account related transactions such as opening new accounts, review balances, deposits and withdrawals. As well as transferring funds, completing account maintenance and adhering to established service level agreements.
"My philosophy is to – more... take personal responsibility for developing a positive relationship and providing a good experience for each customer by giving efficient, accurate and prompt service, by listening to and understanding the customer's needs, by meeting or exceeding these needs and by meeting my commitments, keeping my promises and taking ownership of my mistakes." – less
Lead Operations Representative (Former Employee), Toronto, ON – July 9, 2014
Bank of America values employees who work hard and come to work with a positive attitude. If you do well in your position, get involved, are patient, and wait for the right advancement opportunity to come along, you can move up in this company.
Bilingual Collections Officer (Former Employee), Ottawa, ON – June 11, 2014
Verified all information in correspondence and documents ensuring correctness Contacted originator if corrections were required Handled and logged all incoming/outgoing correspondence and mail Maintained electronic and hard copy tracking and filing systems Received, responded and routed incoming calls and inquiries to appropriate person Communicated – more... effectively with employees orally and in writing Discussed work requirements, methods, procedures and deadlines Fluently Bilingual-French/English – less
Sr.QA Analyst (Former Employee), Toronto, ON – May 2, 2014
Business skills were improved while working for this special project. My project specifies to target the specific groups to increase the income of the Bank. Team Members are friendly in sharing the work it helps to easy the work in critical situations.
I worked for Merrill Lynch in my third year co-op. It is a technology office in Toronto with approximately 50 people. Salary was not as high as other financial firms. But people are nice and try to care about you. There are other co-op students from different schools you can get along with. There is a end-of-term presentation you talk about your achievement – more... and accomplishment. – less
Customer Service Representative (Former Employee), Ottawa, ON – January 20, 2014
Pros: fixing things done wrong
Cons: political backstops
A days work at the bank would consist of overviewing peoples files and verifying if any foul activity had conspired. This meant reviewing customers history as well as sometimes verifying with vendors to provide more information. I had the opportunity to learn various techniques that are used to take someone identity as well as the product available – more... to prevent such things from happening. The hardest part of the job was notifying customer that their identity had been compromised. The most enjoyable part was catching someone for taking someone identity . – less
Team Lead (Current Employee), Hillsboro, OR – January 9, 2014
I am currently a mortgage team lead for the bank and have been there for over 12 years. My career started as mortgage loan processor, then an assistant team lead and now a team lead. I have been able to advance within the same office and enjoy working with this company.
Trade Confirmation Administrator (Former Employee), Toronto, ON – November 8, 2013
• Prepared and monitored daily Position & Limits activities: P&L, Exposure and Forward Gap, Counter party and Trader limits, and immediately reported any breach or risk situation to management. Released or confirmed deals after appropriate approval was obtained. • Performed daily detailed evaluation and graphical reporting of all trading activities – more... to Treasury. • Provided timely updates of Dealing Mandates and coordinated with the various parties including Traders and Senior Management on limit changes. – less