Team Leader (Current Employee) – New Delhi – October 14, 2015
I would recommend experienced professionals to join this company. One the best place to work if you have joined the company as experienced professional. Technology and Management training to employees enhance their skill sets .
Various Positions (Former Employee) – Ottawa, ON – September 12, 2015
I started my job with this company in an entry level position that included reasonable compensation, the ability to gain extensive bonus' and real room for advancement through hard work.
I eventually moved into a management and then a high level support position.
I learned new ways to communication both with a customer and internally with colleagues, other company co-workers and management from reporting Supervisor to CEO of the company and to Sr. Management of the parent corporation.
It was easy to tell co-workers who where in this job to advance and make a positive contribution, and those who were there for their compensation only. When working with like-minded individuals it removed most workplace burdens as there was a sense of collaboration, togetherness and shared goals. This made the workday much easier to go through and eliminated a lot of related work stress.
In my time there I had more than a dozen different managers and almost all were very easy to work with, lived the company philosophies through their work and management styles and were eager to share and teach their skills to improve their direct reports.
The most difficult part of my job was meeting difficult deadlines and having to learn on the fly to meet project requirements.
The most enjoyable part of my job was the real bonus program the company constantly offered. This was not just through financial compensation but through other means such as tangible rewards, company outings and recognition for a job well done.
The company showed a desire to showcase individuals who had made accomplishmentsmore... and excelled at aiding struggling workers to do and be better.
Reason for leaving the company was due to relocation to a city where they did not have a presence with available positions.less
Lead Operations Representative (Current Employee) – Toronto – August 20, 2015
Busy everyday which I think is good for the company. Some of my co-workers are okay. Management style of my manager is not so good. I learned to deal with customers about buying and selling of different currencies globally.
not a bad place to work if they would hire people directly, and not through vendor relationships
Collections Officer/ Customer Service (Current Employee) – Toronto, ON – July 25, 2015
a typical day at work is receiving inbound and making some outbound collection calls related to personal and business credit cards. i actually like/d doing that and speaking with people and helping them get back on track with their credit card payments.
what i didn't like was that i was a Bank Of America (BOA) employee only associated/ through a vendor. so basically the bank pays these companies the contract to collect delinquent money from credit cards, and these companies called vendors, employ people at low wages, no benefits, high turn over and which results in low morale.
BOA has the money to employ people and give these vendor employees benefits, something the vendor i am associated with does not do. BOA is a struggling organization, lots of errors, inconsistencies and no customer service, so they need people like me to make a person or business actually feel good about a plan to get back on track.
the hardest of the job was dealing with internal staff that had no customer service skills, would not reverse service fees, would provide inconsistent information. the most enjoyable part of the job is helping a customer or business get back on track with their credit card financial life. i would recommend that BOA also hire people associated with vendors.
sad to say, from what i know i wouldn't recommend doing personal or business, business with BOA, based on how they treat their customers/ clients in collections. just my 2 cents.
thanks for reading this review.
stimulating work, good place to develop negotiation skills, good place to learn finanical discipline from a personal and business perspective
lack of good trainers, no customer service, high internal errors, low wages, no benefits. .
Customer service (Former Employee) – Ottawa, ON – June 18, 2015
I really liked learning about the banking industry. At work it was always fun corresponding with clients over the phone. As for my co-workers, we worked very well in teams and carried out duties and we always kept our clients our number 1 priority.
Teller, Sales & Service Specialist (Former Employee) – Carlsbad ca – March 4, 2015
bank of america started my carree in the banking industry. they helped me grow as a banker as well as a person. they have plenty of oppurtunity to develope new skills for all entry levels.. one of my favorite places to work and i hope to one day be able to return to this wounderful company
Senior Bilingual Customer Service Officer (Current Employee) – Ottawa, ON – October 17, 2014
Provide accurate, delightful, and efficient customer service to our valued customers and assisted with routine account related transactions such as opening new accounts, review balances, deposits and withdrawals. As well as transferring funds, completing account maintenance and adhering to established service level agreements.
"My philosophy is to take personal responsibility for developing a positive relationship and providing a good experience for each customer by giving efficient, accurate and prompt service, by listening to and understanding the customer's needs, by meeting or exceeding these needs and by meeting my commitments, keeping my promises and taking ownership of my mistakes."
help customers, excellent team, interesting product