Lead Operations Representative (Current Employee), Toronto – August 20, 2015
Busy everyday which I think is good for the company. Some of my co-workers are okay. Management style of my manager is not so good. I learned to deal with customers about buying and selling of different currencies globally.
not a bad place to work if they would hire people directly, and not through vendor relationships
Collections Officer/ Customer Service (Current Employee), Toronto, ON – July 25, 2015
Pros: stimulating work, good place to develop negotiation skills, good place to learn finanical discipline from a personal and business perspective
Cons: lack of good trainers, no customer service, high internal errors, low wages, no benefits. .
a typical day at work is receiving inbound and making some outbound collection calls related to personal and business credit cards. i actually like/d doing that and speaking with people and helping them – more... get back on track with their credit card payments.
what i didn't like was that i was a Bank Of America (BOA) employee only associated/ through a vendor. so basically the bank pays these companies the contract to collect delinquent money from credit cards, and these companies called vendors, employ people at low wages, no benefits, high turn over and which results in low morale.
BOA has the money to employ people and give these vendor employees benefits, something the vendor i am associated with does not do. BOA is a struggling organization, lots of errors, inconsistencies and no customer service, so they need people like me to make a person or business actually feel good about a plan to get back on track.
the hardest of the job was dealing with internal staff that had no customer service skills, would not reverse service fees, would provide inconsistent information. the most enjoyable part of the job is helping a customer or business get back on track with their credit card financial life. i would recommend that BOA also hire people associated with vendors.
sad to say, from what i know i wouldn't recommend doing personal or business, business with BOA, based on how they treat their customers/ clients in collections. just my 2 cents.
Customer service (Former Employee), Ottawa, ON – June 18, 2015
I really liked learning about the banking industry. At work it was always fun corresponding with clients over the phone. As for my co-workers, we worked very well in teams and carried out duties and we always kept our clients our number 1 priority.
Teller, Sales & Service Specialist (Former Employee), Carlsbad ca – March 4, 2015
bank of america started my carree in the banking industry. they helped me grow as a banker as well as a person. they have plenty of oppurtunity to develope new skills for all entry levels.. one of my favorite places to work and i hope to one day be able to return to this wounderful company
Senior Bilingual Customer Service Officer (Current Employee), Ottawa, ON – October 17, 2014
Pros: help customers, excellent team, interesting product
Cons: annual income
Provide accurate, delightful, and efficient customer service to our valued customers and assisted with routine account related transactions such as opening new accounts, review balances, deposits and withdrawals. – more... As well as transferring funds, completing account maintenance and adhering to established service level agreements.
"My philosophy is to take personal responsibility for developing a positive relationship and providing a good experience for each customer by giving efficient, accurate and prompt service, by listening to and understanding the customer's needs, by meeting or exceeding these needs and by meeting my commitments, keeping my promises and taking ownership of my mistakes." – less
Lead Operations Representative (Former Employee), Toronto, ON – July 9, 2014
Bank of America values employees who work hard and come to work with a positive attitude. If you do well in your position, get involved, are patient, and wait for the right advancement opportunity to come along, you can move up in this company.
Bilingual Collections Officer (Former Employee), Ottawa, ON – June 11, 2014
Verified all information in correspondence and documents ensuring correctness Contacted originator if corrections were required Handled and logged all incoming/outgoing correspondence and mail Maintained – more... electronic and hard copy tracking and filing systems Received, responded and routed incoming calls and inquiries to appropriate person Communicated effectively with employees orally and in writing Discussed work requirements, methods, procedures and deadlines Fluently Bilingual-French/English – less