Host/Hostess
Bangkok garden Restaurant - Toronto, ON

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Position Summary:
The primary function of the host/hostess position is to welcome guests and tend to their requests. The objective of this position is to attain a high level of guest satisfaction, build new business and a base of loyal guests. Understand the importance of and promote the Company’s Mission, Vision & Values, and provide direction to staff in accordance with the Company’s policy and procedures in order to achieve organizational goals.

Duties and Responsibilities:

  • In accordance with all protocols proactively greet all guests with a smile and greeting while tending to their requests.
  • Check and record all answering machine messages and on-line reservations.
  • Confirm reservations as required.
  • Answer the telephone promptly and courteously
  • Co-ordinate information to receive and record reservations and assign tables.
  • Confirm group reservations, and assign sections to wait staff.
  • Keep menus clean and in order. Arrange menus by service. Report where supply requires replenishing due to damage/wear.
  • Keep the front area clean, organized and attractive.
  • Organize a well-stocked retail area and re-stock as necessary.
  • Assist in servicing including re-setting tables when busy, bussing or replenishing the buffet.
  • Assist in preparing requisition for shortage of supplies (menus, billfolds etc.).
  • Prepare daily sales report & guest count sheets. Cash-out waiters in accordance with standard procedures.
  • Maintain a neat and organized coat-check assisting guests by hanging and retrieving their coats.
  • Report any concerns from guests and/or staff to the Duty Manager.
  • Bring forward cost effective and sales generating ideas and suggestions.
  • Obtain a thorough understanding of company policies and procedures conducting your area in strict accordance with them.
  • Maintain a professional attitude and manner at all times during your shift with the customer’s total satisfaction always your first priority.
  • Set a fine example to fellow employees as to reliability, punctuality, attendance, grooming, and dress.
  • Follow all company policies and procedures.
  • Attend and participate at Staff Meetings.
  • Discuss all confidential matters only with authorized personnel
  • Contribute to a discrimination free work environment
  • Assist with other duties as reasonably assigned from time to time.

Skills/Qualifications:

  • Previous customer service experience required.
  • Previous hosting experience preferred.
  • Smart Serve certificate must be acquired if not already possessed.
  • Ability to learn and operate Point of Sale effectively using company practices.

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