Cafe Manager - Toronto
Balzac's Coffee Roasters - Toronto, ON

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Organization: Balzac’s Coffee Roasters
Position: Café Manager – Toronto Reference Library
Location: Toronto, ON.
Date Posted: December 19, 2013
Application Deadline: January 15, 2013
Salary: Competitive Salary and Benefits


Balzac’s Coffee Roasters opened in 1996 and now features seven locations as well as a wholesale division. Our focus is simple – to serve an exceptional product in a beautiful environment. Each of our locations has been carefully selected for its historic significance and character. Rich in detail and vintage ephemera, Balzac’s Cafes are perfect venues to delve into a good book, catch up with an old friend, or just simply enjoy a delicious cup of coffee and a sweet treat.

We are currently seeking a Café Manager to manage our Toronto Reference Library Location. The position reports to the Director of Operations. The successful applicant will be responsible for all aspects of Café operation. A commitment and passion for customer service is critical. Key responsibilities will include:

  • Managing daily operations
  • Interview, hiring, training, of new employees
  • Mentoring and Lead by example philosophy and practice that will retain and develop the team
  • Maintain a positive work environment
  • Foster a culture of continuous improvement
  • Preparing work schedules and assigning specific duties
  • Maintaining of customer service and Café cleanliness standards
  • Financial performance and accountability
  • Ordering supplies and maintaining inventory controls
  • Managing customer concerns and responses
  • Being an Ambassador for all company products and practices


  • Barista experience preferred
  • University degree or College Diploma – Business, Hospitality, Food Service preferred
  • Minimum five years experience in a related position, at least two of those in a Supervisory or higher capacity
  • Financial Aptitude – Able to use financial data to analyze, adjust, and make the best possible decisions for the business. Demonstrated full P&L accountability.
  • Experienced in ordering, receiving, inventory, and shrink controls
  • Experience that ensures scheduling practices are appropriate to business levels
  • Store Merchandising experience and proven ability to drive sales culture
  • Computer skills including aptitude in key Microsoft Office applications – excel, word, powerpoint
  • Ability to work in a Team environment
  • Excellent communication skills, attention to detail, and proven multi-tasking ability
  • Willingness to accept the most effective role
  • Ability to lead and inspire with the confidence to make decisions

Candidates must be legally employable in Canada to be considered for employment.