Case Manager
Back in Motion Rehab Inc - Richmond, BC

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Case Manager
We have a temporary position available for a Case Manager to work in Avia Employment Services in either our Richmond or Vancouver offices. The Case Manager assesses client eligibility, develops an individualized service plan, and monitors and coordinates employment or community services to clients with varying levels of labour market attachment and barriers to employment. The successful candidate will have excellent knowledge of the labour market and local resources, organizational skills, and verbal and written communication; and ability to work well independently and as part of a team. Minimum qualifications include a Bachelor's degree or equivalent combination of education and experience, Career Development Practitioner Diploma, and experience working with persons with disabilities. Please review the job description below for more information. If you’re interested in being considered for this position, then please submit your resume and cover letter to HR@ by Friday, August 15, 2014. Identify the posting you’re applying for by listing job title in the “Subject” line.

Under the direction of the ESC Manager and with the support of the Job Developer, the Case Manager provides all aspects of case management services to clients with varying levels of labour market attachment and/or barriers to employment.
The Case Manager assesses client eligibility, develops an individualized service plan, and monitors and coordinates employment or community attachment services. The Case Manager will facilitate group workshops, and will enhance the ESC established program to encourage client participation.


  • Understands the program service levels and performance measures outlined in the contract.
  • Reviews preliminary needs assessment, determines case management service requirements and ensures proper consents and forms are completed and signed by client.
  • Answers all client inquiries about service content, eligibility criteria set by the Ministry and provides orientation of services to clients as needed.
  • Conducts formal needs assessments and develops individual action plan (reviewing and revising as needed).
  • Determines financial and/or employment support needs.
  • Provides assistance to access additional services.
  • Coordinates internal and external follow-up services and supports as identified in the action plan.
  • Facilitates workshops to groups of clients and provides vocational counselling to guide, coach and support clients; Provides feedback to Case Managers on client participation and progress during workshops.
  • Determines assessments and facilitates referral process as needed. Reviews assessment results with client, and with qualified assessor when required.
  • Monitors and assists clients to move through the action plan modules.
  • Performs employment counselling for employment readiness and to improve level of self-sufficiency, and reduce barriers to employment.
  • Maintains regular contact with client, other stakeholders and team members.
  • Day-to-day case management and administrative duties pertaining to the client, including documentation of actions and progress, report writing, and ensuring timelines and targets are met.
  • Familiar with EI and BCEA application procedures, and basic eligibility criteria.
  • Familiar with other provincial and federally funded employment programs, existing community supports and availability of funding sources.
  • Maintains relationships with other community service organizations to help clients navigate services.
  • Works as part of a team within the ESC to create and deliver activities pertinent to the goals.
  • Additional duties as assigned by the ESC Manager.
  • Extensive experience using Microsoft Office programs such as Excel, Outlook, and Word.
  • Experience in working in different data base platforms.
  • Work with a high case load of clients in all stages of their employment plan.

1. Minimum Qualifications
Excellent knowledge of general employment counselling principles and labour market information.
Knowledge and/or experience in working with persons who have barriers to employment; knowledge of local resources, services and the local labour market.
Understanding of informal and formal assessments used in the career planning process.

A university degree in a related discipline or an equivalent combination of education and experience, and/or Career Development Practitioner Diploma.
A CCDP, RCSS or RRP designation or at least preferably eligible for one of these designations.

At least 2 years’ experience working in case management, employment counseling, or with multi-barrier clients.
Completion of Practicum component of the Career Development Practitioner Program and one year of experience in employment counselling.

Personal Suitability:
Ability to motivate individuals to make their own decisions.
Able to work with diverse groups. Able to work independently with minimal supervision, as well as in a team. Takes initiative.
Ability to assist clients with a diverse range of needs including referrals to community resources and financial/living supports.

2. Desirable Skills/Experience: Excellent receptive, oral and written communication skills.
Excellent judgement.
Strong time management and organizational skills.
A team player who can work effectively with clients, other staff members, community agencies, families and the Ministry.
Ability to remain objective and maintain boundaries.

About this company
For over 20 years, Back in Motion has been dedicated to helping people overcome barriers and reach their full employment potential. We...