Working with B.P. since 2010 has given me a vast experience into various field and had shown beauty of business which has made capable enough to stand in real world.
The most typical day was Friday in 2011 (was by myself in store) and our system was down (wasn't working at all) and the biggest problem was we are not able to accept any bank cards transaction and i have to make it manually and on the same time unfortunately one customer drop 3 glass bottles of V drink and one 2 liter full cream milk bottle. (Plastic bag got slip from his hand)
At the time of training it was taught that safety come first. I put the sign board of caution and wet floor once and quickly remove glass particle from floor also i had spread a paper towel so that it can absorbed liquid and keep serving customer. Meanwhile, whenever I have chance i was keep moping floor as well.
From this I learned that it very necessary to have presence of mind and stay calm because few customer doesn't understand your situation. May be because they are in rush or whatever. Its employee responsibility to stay calm.
Collogue came after 50-55 minutes and first thing he did was vacuumed, cleaning and moping. Later on we both were helping each other for serving customer and making store ready for business it was the time when i realized in team work its “more We and less I”
The hardest part it to control on myself as i love chocolates, chip and fast-food a lot initially it was very hard to and i had put on weight but latter i decided not eat anything from store and start carrying my lunch box. But still in once in week – more... i do eat chocolates, nachos etc.
Any job doing in store has its own beauty and i enjoy that moment but the most enjoying moment is to help customer regardless age, gender, nationality etc and serving them equally. Like: - Solving customer problem to make customer satisfied that such situation will not be repeated again with him/her or with anyone else and right action will against the product/service and to make feel them secure and when such customer turn-up again into store for business that most enjoyable part for me. – less