Pros: brilliant platform to understand a service indutry in the automotive world is carried out, technical hands on experience working with bmw's, converse with hniwork as a team, and stick to deadlines
Cons: no appreciation for work done, no room for creativity, no appreciation of salary, no training
Overall, I enjoyed my oppurtunity at Infinity Cars to understand complex machines like BMW, from a technical standpoint,I could gain hands on experience working on them which made many of our concepts learnt in our academia clear.
As a trainee, a typical training in the initial stage began with vehicles coming in, and me getting to work along with other technicians and understand how arious electrical/mechanical work is carreid out.Work spanned from diagnosis/replacement of sensors to rebuilding an entire engine.As a trainee my job was to assiste senior technicians to perform such tasks and keep in touch with supervisors to manage progress of the work withing stipulated time.
As a technical advisor, I was gained experience to speak to customers specially in lucidifying technical issues in their cars and therby getting approvals (considering that Indians are very cost concious, even mundane jobs can become a hard task to convince because of the costs involved)and getting the jobs done.This improved my ability to easily converse with people (especially HNI' - High Net Worth Individuals), and cordinate work withing the team effectively.
Also as being a qualified engineer myself, i was able to teach the teamcertain aspects of cars with regards to various problems that we tackled everyday,, which made my fellow advisors life ewasy and saved precious time.The underlining aspect was proper co-ordination witin the group right from the segregation and allotment of specific cars with like problems , to managing ht ejobs taking place and ensuring completion within the said time frames – more... to customers.This was pretty much the hardest part since being a novice, I had to ensure I can interact not only with the team but also with technicians and customer alike.
This challenge actually added flavor and charm to the work.
However lack of proper upper management, lack of appreciation for the jobs carried out even after appreciation from customers, low wages, lack of training and family life (beacuse of extended working hours) resulted in an environment not very condusive for work.And overall culture at job was not very receptive to changes and creativity, and creativity was very often thwarted or ridiculed in the name of targets to be achieved.
Also considering the fact, I being an engineer by qualification, desired to be engaged in a proper engineering environment( the exisitng job being a stop gap since crunching times caused jobs in the automotive sector to be unavailable), I had to take a hard decision to look elsewhere for a job. – less