Reporting directly to the Clinical Nurse Practitioner Lead and the Administrative Lead, the Senior Administrative Specialist performs traditional administrative functions and often acts as the Clinic’s first point of contact with the public. One of three administrative assistants in the organization, the Senior Administrative Specialist will have additional responsibilities including assisting with bookkeeping and marketing tasks.
- Answering telephones
- Scheduling and confirming appointments
- Facilitating and supporting patient referrals
- Facilitating prescription renewal
- Recording and documenting patient and business data
- Following up with patients about test results
- Providing administrative support for Clinical NP Lead and Administrative Lead
- Some bookkeeping duties
- Providing support for marketing, implementation and planning of programs
- General clerical duties (scheduling board room bookings, sorting mail, filing, faxing, photocopying, etc.)
The Successful Candidate
The ideal candidate for this position is a top-notch administrative assistant with well-developed people skills, excellent computer skills, marketing savvy and a knack for numbers. You enjoy working with people and are comfortable around people from all walks of life. You’re a consummate professional at all times, but you temper it with an understanding of the impact a warm greeting can have.
You are detail-oriented and have perfectionist tendencies when it comes to paperwork. You have a high level of computer literacy and can work easily and fluently with a range of programs, including website content management systems. You are skilled in working with numbers and are knowledgeable about basic accounting procedures.
You are organized and can communicate clearly and effectively, both orally and in writing. You instinctively know the best way to approach people, whether they’re patients, co-workers, external partners or members of the media. You don’t mind working in a fast-paced, constantly changing environment and you can take on several tasks at once.
You have at least 5 years’ experience in a progressively-evolving administrative role. Experience in a medical environment is preferable, but not essential.