Tour Guide Leader
BC Hydro - Hudson's Hope, BC

This job posting is no longer available on Indeed. Find similar jobs: Tour Guide Leader jobs - BC Hydro jobs

Your passion lies in making a difference. By moving beyond the expected, you help make our world a better place. These values we respect and seek out in employees. Together, we can build our community, foster conservation and deliver clean, reliable energy solutions for today, tomorrow and generations to come.

Being one of the largest electric utilities in Canada and North America, BC Hydro offers challenging opportunities throughout the province.

JOB DESCRIPTION

Duties:

  • As a work leader, represents first contact point for any personnel issues and provides assistance and direction to Tour Guides relating to training, resolving work problems, outlining touring schedule; maintains and updates hand-out information for project reception area by gathering technical information, maps, brochures from a variety of resource personnel; updates tour presentations and tour information/training manuals by incorporating new project information.
  • Provides consistent information and messaging to update tour guides on new market and business developments concerning BC Hydro including, but not limited to: First Nations negotiations and relations, environmental and community issues, electricity market trends, dam safety issues, and Water Use Planning.
  • Supports preparation, coordination, and delivery of training program; schedules and books tours; prepares work schedule for other Tour Guides in compliance with the COPE agreement and administers tour guide work schedule.
  • Greets visitors to BC Hydro facilities and explains the processes involved in the tours; responds to non-routine enquiries and questions, either in person or in written communications, raised by visitors by attempting to answer through other BC Hydro staff technical or complex questions asked by visitors.
  • Ensures all audio visual and display equipment is in operating order and arranges required maintenance; monitors security video screens, ensures both BC Hydro facility and visitors are safe. Deals with emergent maintenance issues such as display repair, emergency clean-up, beverage spills. Checks quality of service of janitorial and grounds maintenance contractors. Ensures that visitor centres are in good working order at the beginning and end of season. Ensures that visitor centres are winterized. May manage local work contracts, such as landscaping.
  • Assists in conducting tours of generating stations for special groups and/or dignitaries by adjusting and tailoring the regular presentation to specific groups knowledge and characteristics, providing an explanation of the general principles of power generation and special construction features, conducting tours of the project explaining equipment features and their relationship to project equipment, providing relevant statistics and informational literature and explaining the need for safety equipment and avoidance of restricted areas.
  • Addresses conflict issues as they arise with the public or the tour guide team. Refers issues to management for further action.
  • Prepares and distributes job bulletins; short lists applicants in discussion with management and sets up interview schedules; may participate in conducting interviews; follows up with applicants on job selection.
  • Purchases tour guide uniforms; locates and deals with supplier; obtains quotes; follows up on orders and ensures orders are complete and correct.
  • May be required to assist in and/or participate in a variety of community events on behalf of BC Hydro.
  • Acts as custodian for historical and Paleolithic collection items and displays by applying curatorial and conservation practices. Actively remains current on electrical and generating system history and new developments to act as a knowledge base for the temporary tour guides.
  • Performs a variety of clerical and administrative office duties including receptionist; files correspondence, reports and manuals; distributes mail; maintains, compiles and prepares various records and reports such as monthly reports, survey results, salary time system pay reports; orders and maintains stationery supplies.
  • Performs duties of a minor nature, related to the above duties, which do not affect the rating of the job.

Qualifications:

  • High School graduation with Keyboarding 11, Information Management 12 and Data Processing 12 plus a course in team leadership or equivalent.
  • The successful candidate will normally have 4 months experience in the Tour Guide job. Satisfactory performance on the job requires approximately 3 months (at least one full season to acquire the full range of task experience) to acquire the additional knowledge/skills necessary to perform the full scope of the job. Familiarity with curatorial and conservation practices for historic and Paleolithic collection items and displays.

ADDITIONAL INFORMATION

  • Should have a basic knowledge of the operation, construction practices and equipment involved in a generating station.
  • Should also possess basic clerical skills such as filing and report preparation, have good interpersonal skills and be punctual.
  • Knowledge of cash and cash registers would be an asset.
  • Work hours will vary (the Visitor Center is open weekends and holidays).
  • This Full-time Temporary position is from May 06, 2013 - September 06, 2013.
  • Please note that there will be a similar opportunity advertised for Revelstoke.

How to Apply

Interested candidates should submit their applications online at www.bchydro.com/careers/ by April 1, 2013. Please do not email applications.

Please visit the BC Hydro “Current Opportunities” Careers page http://www.bchydro.com/careers/current_opp.html to view and apply for jobs.

You must use a supported browser, such as Firefox or Internet Explorer. Google Chrome and Safari are not supported. Your pop up blocker will also need to be disabled for the BC Hydro Careers site.

On the BC Hydro Careers site, click on the Apply button in order to complete the steps to apply for this job. Please be sure to update your Candidate Profile with your current resume and include copies of your certifications, if applicable.

At BC Hydro, our vision Powering B.C. with clean, reliable electricity for Generations is about working together to make a difference for the future of all British Columbians. To achieve this goal, we live by our six core values of Safety, Accountability, Teamwork, Integrity, Service and Ingenuity.

Safety – keep safety first in mind, heart and action
Accountability – take ownership, be decisive and move forward
Teamwork – One Hydro – make it happen together
Integrity – do the right thing
Service – proud of our service
Ingenuity – create resourceful solutions

If you share our values and are ready to join a great team, we’d love to hear from you!

BC Hydro is an equal opportunity employer.


Indeed - 16 months ago - save job - block
About this company
34 reviews